Job Overview
Location
Amsterdam
Job Type
Full-time
Category
Product Management
Date Posted
June 22, 2026
Full Job Description
đź“‹ Description
- • Assist in writing, structuring, and maintaining internal knowledge base articles to support team workflows with a strong focus on implementing standardized templates across the entire Knowledge Base.
- • Help prepare materials for weekly internal training sessions on new or updated company processes and product features.
- • Support the creation and management of client-facing FAQ content and help center documentation, ensuring clarity and consistency for global users.
- • Translate complex product functionalities and technical concepts into clear, easy-to-understand content for external clients.
- • Ensure external help center content is well-organized, logically structured, and easy to navigate for end users.
- • Assist in translating internal operational workflows into AI-ready process documentation compatible with tools like Zendesk Co-Pilot and Forethought AI.
- • Maintain content standards and formatting consistency across all internal and external knowledge assets.
- • Collaborate closely with the Content Writer to refine documentation workflows and improve content quality.
- • Contribute to the continuous improvement of knowledge management systems by identifying gaps and proposing structural enhancements.
- • Work within a fast-paced, scaling SaaS environment where rapid learning and adaptability are essential.
- • Engage with cross-functional teams to accurately capture process details and translate them into user-focused documentation.
- • Apply a detail-oriented approach to ensure accuracy, completeness, and alignment with brand voice and tone across all content.
- • Participate in team meetings and feedback sessions to iterate on documentation based on user needs and operational changes.
- • Operate in a hybrid environment with regular in-office collaboration at the Amsterdam headquarters.
- • Deliver high-quality written outputs under tight deadlines while managing multiple documentation priorities simultaneously.
🎯 Requirements
- • Currently pursuing a Bachelor's or Master's degree in Communications, Business, Engineering, or a related field
- • Exceptional written English with a knack for simplifying complex topics
- • Available for a full-time internship for 6 months
- • Detail-oriented with a focus on accuracy and consistency
- • Structured and great problem solver
- • Excellent communication and team working skills
🏖️ Benefits
- • A meaningful internship at one of the Top 10 Startups in the Netherlands (LinkedIn, 2025)
- • Direct mentorship from the Content Writer with real responsibility from day one
- • Hands-on experience shaping how global teams interact with knowledge, tools, and technology
- • Hybrid work setup with a beautiful office in the heart of Amsterdam
Skills & Technologies
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About Workwize B.V.
Workwize provides a cloud platform that automates global IT equipment procurement, configuration, deployment, retrieval and disposal for remote and hybrid teams. It integrates vendor marketplaces, logistics, asset tracking and lifecycle analytics so companies can order laptops, peripherals and other hardware in minutes, deliver to employees worldwide, and manage returns, repairs and end-of-life recycling from a single dashboard.
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