Job Overview
Location
US Remote
Job Type
Full-time
Category
Customer Support
Date Posted
May 7, 2026
Full Job Description
đź“‹ Description
- • Join one of the nation’s leading and most impactful health care performance improvement companies, Health Catalyst, which has achieved documented clinical, operational, and financial improvements for leading healthcare organizations and is expanding into international markets.
- • As an Interoperability/Measurable L1 Analyst, you will serve as the primary point of contact for customers across hosted medical record processing applications, providing first-level technical and application support in a fast-paced 24/7 environment.
- • You will be part of a World-Class Team focused on delivering exceptional customer service through troubleshooting, monitoring, documentation, and ensuring seamless issue resolution for healthcare interoperability solutions.
- • In this role, you will gain hands-on experience with healthcare IT systems, develop strong technical troubleshooting skills, and build expertise in healthcare data interoperability while contributing to measurable improvements in patient care delivery.
🎯 Requirements
- • Strong customer service and communication skills, both written and verbal.
- • Basic knowledge of network troubleshooting, including IP addresses, connectivity errors, and command-line tools.
- • Familiarity with ticketing systems and structured documentation practices.
- • Comfort working in a fast-paced, 24/7 support environment.
- • Ability to manage and resolve common access issues such as usernames, passwords, and permissions in accordance with security and compliance requirements.
- • Willingness to participate in an on-call rotation for after-hour escalations, typically once a month.
🏖️ Benefits
- • Opportunity to work with a mission-driven organization focused on data-informed healthcare improvement.
- • Exposure to healthcare interoperability solutions and real-world clinical, financial, and operational data systems.
- • Professional growth through hands-on technical support and cross-functional collaboration.
- • Commitment to employee development and being a best place to work, as part of Health Catalyst’s engagement strategy.
- • Support for work-life balance through remote work flexibility in a US-based remote role.
- • Access to training and compliance programs, including HIPAA and information security education.
Skills & Technologies
About Health Catalyst
Health Catalyst is a company dedicated to improving healthcare outcomes and reducing costs through data analytics and technology. They provide a comprehensive data platform and a suite of analytics applications designed to help healthcare organizations leverage their data for better decision-making. Their solutions address various challenges, including patient safety, care coordination, operational efficiency, and financial performance. By integrating data from disparate sources and offering intuitive tools, Health Catalyst empowers clinicians and administrators to identify trends, predict risks, and implement evidence-based interventions. Their focus is on driving measurable improvements in quality, safety, and affordability within the healthcare ecosystem.
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