Job Overview
Location
Toronto, ON Hub
Job Type
Full-time
Category
Product Management
Date Posted
May 16, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for all IT-related inquiries across the organization, providing timely and effective support to employees in Toronto and globally.
- • Manage the onboarding process for new hires by setting up hardware, software, and system access, ensuring seamless transition into the company’s tech environment.
- • Triage and resolve Level 1 IT support requests across email, ticketing systems, and Slack, prioritizing urgent issues and escalating complex problems as needed.
- • Maintain and update the company’s IT asset inventory, including laptops, peripherals, software licenses, and other hardware, ensuring accurate records and compliance.
- • Collaborate with all departments to identify and implement optimal technology solutions for day-to-day operational needs, aligning IT support with business goals.
- • Contribute to the development and ongoing maintenance of the IT documentation database, standardizing procedures and improving knowledge sharing across the team.
- • Assist in the deployment and configuration of Apple devices and macOS systems, including user account setup, security policies, and device enrollment.
- • Support project-based IT initiatives such as software rollouts, hardware upgrades, and system migrations, coordinating with vendors and internal stakeholders.
- • Ensure proper administration of SaaS applications and cloud platforms including G-Suite or Office 365, managing user provisioning, permissions, and access controls.
- • Assist with Single-Sign-On (SSO) configuration and SAML integration for secure enterprise authentication across company applications.
- • Participate in the management of Mobile Device Management (MDM) systems to enforce security policies, remotely wipe lost devices, and manage app distribution.
- • Work closely with IT leadership to improve infrastructure resilience, document workflows, and recommend automation opportunities to reduce manual tasks.
- • Be available to work on-site at Loopio’s co-working space in Downtown Toronto a minimum of two days per week, as required for hardware support, equipment distribution, and team collaboration.
- • Communicate technical information clearly to non-technical staff, translating complex IT concepts into accessible guidance.
- • Contribute to a remote-first culture by supporting global teams across Canada, the UK, and India through asynchronous communication and virtual collaboration tools.
- • Maintain a proactive approach to IT best practices, staying informed of emerging tools and security standards to continuously improve service delivery.
- • Participate in quarterly IT reviews and feedback sessions to refine support processes and align with evolving business needs.
- • Follow all company policies regarding data privacy, acceptable use, and IT security protocols to ensure compliance and minimize risk.
🎯 Requirements
- • 1+ year(s) experience in a help desk or IT-related role
- • Experience with triaging Level 1 IT requests
- • Familiar with Apple Devices & MacOS administration
- • Basic understanding of networking concepts
🏖️ Benefits
- • MacBook laptop provided for work
- • Monthly phone and internet subsidy
- • Work-from-home budget to set up home office
- • Professional mastery allowance for learning and development
- • Health and wellness benefits starting day 1
- • Flexible co-working access in Downtown Toronto and Vancouver
Skills & Technologies
About Loopio Inc.
Loopio provides cloud-based RFP, RFx, and security questionnaire response software for enterprise sales, security, and proposal teams. Its platform centralizes content, automates workflows, and offers AI-driven suggestions to accelerate response creation, ensure consistency, and maintain compliance. Core features include a searchable knowledge library, collaboration tools, customizable templates, and analytics dashboards. Serving technology, financial services, and professional services firms, Loopio integrates with Salesforce, HubSpot, and Slack to embed response management into existing sales processes and reduce turnaround times.
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