Job Overview
Location
Paris
Job Type
Full-time
Category
Software Engineering
Date Posted
May 21, 2026
Full Job Description
đź“‹ Description
- • Manage and support Apple endpoint devices across multiple countries using Kandji and Apple Business Manager, ensuring secure and compliant device enrollment, configuration, and lifecycle management
- • Own end-to-end employee onboarding and offboarding workflows, including device provisioning, SaaS access grants, account creation, and deprovisioning through Google Workspace and SSO systems
- • Serve as primary point of contact for IT helpdesk support during on-call rotations, resolving 80–90% of tier-1 issues independently without engineering escalation
- • Troubleshoot macOS issues at scale, including system updates, network connectivity, permissions, FileVault encryption, and application compatibility across diverse user environments
- • Contribute to automation and self-service projects aimed at reducing operational toil, such as building scripts, improving MDM policies, or creating internal knowledge base articles
- • Document all processes, configurations, and resolutions in structured, accessible formats to ensure knowledge retention and team scalability beyond individual expertise
- • Maintain and improve device compliance standards across all regions, focusing on endpoint detection and response (EDR), data encryption, and security baseline enforcement
- • Collaborate with IT teammates and cross-functional teams to design and ship low-to-medium complexity IT projects, including improvements to identity management, SaaS licensing, and user experience workflows
- • Proactively identify process inefficiencies, friction points, or risks in endpoint management and propose data-informed improvements to enhance reliability and user satisfaction
- • Participate in continuous learning and knowledge sharing initiatives, mentoring newer team members and contributing to internal training materials as expertise grows
- • Maintain awareness of evolving security compliance frameworks (e.g., ISO 27001, SOC 2) and align device and access policies with Alan’s global regulatory requirements
- • Support international scaling efforts by adapting workflows to local legal, technical, and cultural contexts across France, Spain, Belgium, and Canada
- • Work 3+ days per week from the Valmy office in Paris with flexibility for remote work, while remaining fully integrated into the IT Community and on-call rotation
- • Regularly review and refine SaaS tool usage, license allocation, and vendor management practices to optimize cost efficiency and user access control
- • Balance reactive support demands with proactive system improvements, prioritizing tasks that deliver measurable reductions in time-to-resolution and IT toil
- • Communicate clearly and empathetically with employees of all roles during technical incidents, providing timely updates and transparent resolution timelines
🎯 Requirements
- • 1–3 years of IT operations experience or strong internship/student association background in a tech environment
- • Demonstrated fluency in macOS troubleshooting and familiarity with Apple ecosystem tools (Apple Business Manager, DEP)
- • Experience with MDM solutions (Kandji, Jamf, or Intune) and SaaS administration (Google Workspace, SSO)
- • Proven operational reflexes: ability to triage issues, communicate with end-users during incidents, and escalate appropriately
- • Strong documentation mindset with ability to produce clear, structured, and maintainable technical documentation
- • Behavioral traits: attention to detail, proactive problem identification, receptiveness to feedback, collaborative attitude, and high learning velocity
🏖️ Benefits
- • Generous equity packages for permanent contracts
- • Top-of-the-line equipment: MacBook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones
- • Comprehensive healthcare insurance: 100% coverage for you and your children, 90–100% for partners (permanent contracts only)
- • Flexible vacation policy and flexible working hours with hybrid office model (3+ days/week in Paris HQ)
- • Dedicated coaching from day one to support personal and professional growth
- • Learning budget for books, conferences, and training opportunities
Skills & Technologies
Python
Remote
About Alan SAS
Alan SAS is a French health insurance company providing digital-first coverage for individuals and businesses. Founded in 2016, it offers fully digital enrollment, claims, and customer support through its mobile and web apps. The company focuses on transparent pricing, preventive care programs, and integrated telehealth services. Alan operates as a licensed insurance carrier regulated by the French Prudential Supervision and Resolution Authority (ACPR).
Get more remote jobs like this
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
