Job Overview
Location
United States - Remote
Job Type
Full-time
Category
DevOps & SysAdmin
Date Posted
February 24, 2026
Full Job Description
đź“‹ Description
- • As an IT Field Support Specialist at Veterinary Emergency Group (VEG), you will be the crucial link ensuring our cutting-edge veterinary hospitals in the Bay Area operate at peak performance. This field-based role demands a proactive and technically adept individual who thrives on solving complex IT challenges and empowering our frontline teams. You will be instrumental in maintaining the reliability of hardware, software, and network infrastructure, while also playing a key role in the seamless setup of new hospital locations. Your responsibilities will span from hands-on troubleshooting and solution implementation to strategic collaboration with both hospital leadership and the broader IT organization.
- • You will act as a vital partner to all IT functional teams, IT Senior Management, and corporate/divisional leadership, ensuring that the technological needs of our hospitals are not just met, but exceeded. This involves a deep understanding of our operational workflows and the ability to translate those needs into effective IT solutions. Your role will require you to foster strong, collaborative relationships with local and regional leaders, acting as their primary IT point of contact and ensuring that VEG's commitment to exceptional service extends to its technological backbone.
- • A significant aspect of your role will involve representing the IT organization with professionalism and a customer-centric approach. You will interact directly with VEGgies (our employees) and customers, providing support and ensuring a positive experience. This includes the ability to assess needs, provide clear guidance, and troubleshoot issues efficiently. In certain situations, you may also be involved in interviewing and selecting additional IT support staff for your region, ensuring that the highest standards of customer service and technical proficiency are maintained.
- • Continuous improvement will be a cornerstone of your work. You will be tasked with identifying opportunities to enhance IT processes and systems, ultimately leading to a better customer experience for both our internal teams and the pet parents we serve. This involves staying abreast of emerging technologies and best practices in IT support and infrastructure management.
- • Maintaining consistent, open, proactive, and productive communication with local leaders is paramount. You will serve as their trusted escalation point within the IT organization, particularly concerning service-related issues and requests. This requires not only technical acumen but also strong interpersonal and diplomatic skills to navigate and resolve challenges effectively.
- • Protecting VEG's valuable data, software, and hardware assets will be a key responsibility. You will contribute to the coordination, planning, and implementation of robust operational measures to safeguard our IT environment against threats and ensure business continuity.
- • You will collaborate closely with local staff to review and finalize specifications and project plans for various infrastructure and hospital projects. This includes contributing to the definition of criteria, selection, interviewing, and hiring of new Field Service resources, ensuring they possess the necessary technical and customer service skills to align with local needs and organizational goals.
- • A core function of this role is to recommend and maintain streamlined hospital technology solutions, implementing best practices across all VEG locations. This involves a hands-on approach to deploying, configuring, and supporting a range of IT equipment and software.
- • This position is inherently field-based and requires significant travel within the Bay Area to support our local hospitals on a daily basis, as well as for new hospital openings. You can expect to be on the road 3-5 days per week at times, involving frequent driving and potentially flights. Weekend or holiday travel may be necessary to align with critical hospital opening schedules. This dynamic travel requirement is an integral part of the role, ensuring our facilities are always supported.
- • You will be expected to assess, mentor, and coach future assigned direct reports, ensuring they meet and exceed organizational goals, processes, and procedures. This leadership component is vital for building a strong and capable IT support team.
- • Your ability to quickly learn new or unfamiliar technologies and products using documentation and internet resources will be essential, as VEG continuously evolves its technological landscape.
- • You will work effectively with all levels of staff, both within and outside the IT department, and external to the organization, fostering a collaborative and supportive environment.
- • As a self-starter, you will be capable of working independently while also being a comfortable and contributing member of a team. Dependability and flexibility are key attributes for success in this role.
- • Strong analytical and problem-solving skills are crucial for diagnosing and resolving technical issues efficiently and effectively.
- • Physical capability to move, handle, and lift computer equipment weighing up to 50 pounds is required for installation and maintenance tasks.
🎯 Requirements
- • Minimum 1-2 years of technical help desk support experience.
- • Proficient in Apple products and Mac OS.
- • Strong communication skills, both written and verbal.
- • Ability to work independently and as part of a team.
🏖️ Benefits
- • Competitive Compensation Including ($70,00 - $80,00) + bonus + benefits.
- • Comprehensive health and wellness benefits, and access to free therapy or counseling.
- • Unlimited PTO to use for vacation or sick days - however you need it!
- • Company laptop and a monthly cell phone reimbursement.
Skills & Technologies
Remote
About Veterinary Emergency Group
Veterinary Emergency Group operates 24-hour emergency and specialty veterinary hospitals across the United States. Founded in 2014, the company provides urgent, critical and specialized care for companion animals through board-certified emergency clinicians, surgeons and internal medicine specialists. Facilities offer advanced diagnostics, surgery, hospitalization and critical care services overnight, on weekends and holidays when primary veterinarians are unavailable. The group partners with general practices to extend after-hours coverage and improve patient outcomes through evidence-based protocols and telemedicine support. Corporate headquarters are in New York, with locations in multiple states serving dogs, cats and exotic pets.
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