Job Overview
Location
Remote
Job Type
Full-time
Category
DevOps & SysAdmin
Date Posted
January 26, 2026
Full Job Description
đź“‹ Description
- • Join Otterbein Senior Life as a full-time, salaried IT Generalist Field Technician and become a vital Partner in Caring. This exciting opportunity is based at our Lebanon, OH location, offering a unique blend of hands-on problem-solving and remote support across our various sites. If you are a proactive IT professional with a passion for delivering exceptional end-user support and a knack for troubleshooting complex technical issues, we invite you to contribute to our mission of providing compassionate, quality care.
- • In this dynamic role, you will be the frontline IT support for our diverse user base, ensuring seamless operation of their technology. Your responsibilities will encompass a wide range of tasks, from the meticulous repair, rebuilding, and replacement of desktop and laptop systems to resolving critical issues with phone systems, including dial tone and other related functionalities. You will be instrumental in maintaining the integrity and functionality of our IT infrastructure, directly impacting the efficiency and effectiveness of our care delivery.
- • A significant aspect of this position involves providing comprehensive hands-on and remote workstation and end-user support. This means you will be adept at diagnosing and resolving hardware and software problems, configuring new equipment, and guiding users through technical challenges. Your ability to communicate technical information clearly and concisely to non-technical users will be paramount to your success.
- • You will be a key player in our Support Center, diligently responding to incoming calls, emails, and support tickets. Your primary objective will be the swift and effective resolution of end-user issues, minimizing downtime and ensuring that our team members have the tools they need to focus on resident care. This requires a systematic approach to problem-solving and a commitment to customer satisfaction.
- • Documentation and inventory management are crucial components of this role. You will be responsible for maintaining accurate records of hardware and software assets, ensuring that our IT inventory is up-to-date and readily accessible. This meticulous attention to detail supports efficient resource management and aids in future IT planning and procurement.
- • Beyond general workstation support, you will also provide specialized support for our organization-wide Hikvision Camera System, ensuring its optimal performance and reliability. Furthermore, you will offer support for our server-based Nurse and Emergency Call Systems, critical components that enhance resident safety and communication.
- • This role demands flexibility and a willingness to travel. You will undertake frequent day trips to our current and future Otterbein locations to address issues that require an on-site presence. This travel is essential for maintaining a consistent level of IT support across all our facilities and for building strong relationships with the teams at each location.
- • As part of a dedicated IT team, you will also participate in an after-hours support call rotation. This ensures that urgent issues are addressed promptly, even outside of standard business hours, demonstrating our commitment to continuous support and operational resilience.
- • At Otterbein, we believe in fostering a collaborative and supportive work environment. As an IT Generalist Field Technician, you will work alongside other IT professionals and interact with staff across various departments, contributing to a culture of teamwork and shared responsibility. Your technical expertise will directly empower our caregivers and administrative staff, enabling them to provide the highest standard of person-centered care.
- • This position offers a fantastic opportunity to grow your IT skills in a meaningful environment. You will gain exposure to a wide array of technologies and systems, enhancing your professional development while making a tangible difference in the lives of seniors. If you are ready to bring your technical prowess and customer-first attitude to a rewarding career, apply today and become a valued Partner in Caring at Otterbein Senior Life.
🎯 Requirements
- • Minimum of 2 years of experience supporting the IT needs for multiple locations.
- • Proven proficiency with MS Office Suite of products, including Microsoft 365.
- • Knowledge and working experience with Active Directory.
- • Knowledge and working experience with Microsoft Windows Operating Systems.
- • Strong understanding of network cabling and basic network troubleshooting.
- • Excellent customer service and communication skills, with a customer-first mentality.
🏖️ Benefits
- • Full-time, salaried position.
- • Opportunity to work with a respected organization dedicated to senior care.
- • DailyPay offering for immediate access to earned wages.
- • Comprehensive benefits package (details to be discussed during the interview process).
- • Opportunities for professional development and skill enhancement.
Skills & Technologies
Remote
About Otterbein SeniorLife
Otterbein SeniorLife provides a wide spectrum of living options and care services for seniors, including life plan communities, independent and assisted living, and innovative small house neighborhoods. They serve older adults seeking vibrant, empowered, and enriched lives, offering a continuum of care and support. Founded in 1912, this non-profit organization is dedicated to enriching individual life journeys and has been a trusted provider of senior living for over a century, ensuring residents can thrive with compassionate support and enriching activities.
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