IT Helpdesk Analyst

Montu UK Limited

Job Overview

Location

Hybrid London

Job Type

Full-time

Full Job Description

📋 Description

• Support the IT function for the business and wider operations by managing IT services, security, systems architecture, and end-user support while preparing for a growing workforce.
• Perform IT system administration including managing Google Workspace, Microsoft 365, collaboration tools, software licensing, and cloud/SaaS platforms; provide Level 1 & 2 technical support; maintain incident management and SLA adherence; support cybersecurity protocols, identity and access management, endpoint security, and vendor relationships; oversee onboarding/offboarding processes including equipment setup, returns, training, and automation; act as IT liaison across HR, operations, governance, and development teams; deliver IT training on tools, security, and process changes.
• Work within a fast-growing digital health company specializing in cannabis-based medicines, focused on improving patient access through innovative technology and high-quality clinical care.
• Develop expertise in scaling IT infrastructure, cloud services, enterprise systems, and cybersecurity compliance; gain experience in vendor management, cross-functional collaboration, and IT service management frameworks; grow skills in automation, user support, and strategic IT planning while contributing to meaningful healthcare innovation.

🎯 Requirements

• Proven experience in an IT support, engineering, or analyst role, ideally in a fast-growing business scaling from 100 to 500+ employees
• Experience with scaling IT infrastructure, cloud services, and enterprise IT systems
• Strong problem-solving and analytical skills with ability to anticipate challenges
• Excellent communication skills and a user-first mindset
• Hands-on experience with ITIL frameworks, service management tools (e.g., Jira, ServiceNow), and cybersecurity best practices
• Relevant IT certifications (e.g., ITIL, CompTIA, Google, Microsoft, Cisco) are advantageous

🏖️ Benefits

• Generous Leave: 25 days holiday (rising to 27 after year one and 30 after year two) + 8 bank holidays
• Pension Matching: Up to 5% employer matching contributions
• Private Healthcare Scheme
• Flexibility and Wellness: Work-from-home options, cycle-to-work scheme, and more
• Growth Opportunities: Collaborate across teams and represent Montu at events, with support to grow skills and impact
• Enhanced Maternity & Paternity Leave

Skills & Technologies

Hybrid

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Montu UK Limited

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About Montu UK Limited

Montu UK Limited operates as a technology-driven medical cannabis platform. It connects patients, doctors, pharmacists and suppliers through proprietary software, enabling secure prescriptions, home delivery and ongoing care management. The company integrates telehealth consultations, electronic prescriptions and logistics to streamline access to regulated cannabis-based medicines while maintaining compliance with UK healthcare regulations.

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