IT Helpdesk Technician

📋 Description

• • As an IT Helpdesk Technician at Sardine Inc., you’ll support the systems that keep our global, remote-first team productive and secure, executing day-to-day IT operations from device management and access controls to hands-on technical support, sitting at the intersection of IT, Security, and People teams to deliver a seamless, secure, and efficient employee experience as we grow.
• • You’ll maintain and support core IT systems including Google Workspace and device management (JAMF), execute IT onboarding and offboarding processes including hardware provisioning and access management, support tools like VPNs, password managers, and endpoint security, serve as the primary point of contact for daily IT issues via Slack, email, and video, maintain accurate hardware and software inventories, and keep internal systems documentation and knowledge base articles up to date.
• • Sardine is a leader in fraud prevention and AML compliance, using device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens, serving over 300 banks, retailers, and fintechs worldwide with $145M raised from top-tier investors including Andreessen Horowitz, Visa, and Google Ventures, operating with a remote-first culture across hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo.
• • You’ll gain hands-on experience managing enterprise IT infrastructure in a high-growth, remote-first environment, develop expertise in device lifecycle management and security compliance, strengthen communication and troubleshooting skills across technical and non-technical audiences, and grow into a trusted IT partner supporting a globally distributed team while contributing to a culture of ownership and innovation.