IT Lead - Europe

Sportygroup B.V.

Job Overview

Location

Europe - Remote

Job Type

Full-time

Full Job Description

📋 Description

• Lead end user IT operations across EMEA, ensuring service quality, asset lifecycle management, and operational readiness for a distributed workforce in a remote-first environment. This role is critical to maintaining seamless IT support that integrates with the global follow-the-sun model, directly impacting employee productivity and security across diverse geographic and infrastructural contexts.
• Own EMEA IT service delivery by driving intake, triage, escalation, and closure of user issues with clear communication and timely updates; lead and coordinate a distributed support model managing remote IT engineers and MSPs through defined routines, accountability frameworks, and performance tracking; act as the primary escalation point for complex incidents, driving root cause analysis to reduce recurrence and improve system stability.
• Own endpoint hygiene across macOS and Windows environments at scale, ensuring provisioning, device compliance, patching, and baseline security controls align with global standards; manage identity and access execution for joiners, movers, and leavers to ensure secure, timely provisioning and deprovisioning; own the full EMEA asset lifecycle including procurement, shipping, tracking, recovery, and auditing of devices and peripherals while maintaining accurate inventory and custody records.
• Run EMEA operating cadence through weekly backlog reviews, SLA monitoring, and continuous improvement planning; coordinate office readiness where applicable by managing connectivity, meeting room equipment, and local vendor support; adapt to European and African operational realities by addressing logistics constraints, local sourcing challenges, and higher-latency environments with practical, scalable workarounds.
• Maintain and update runbooks and documentation for EMEA and Africa-specific processes and recurring incident patterns to ensure knowledge sharing and consistency; support global IT and Security teams by aligning EMEA operations with broader enterprise initiatives; foster a culture of reliability, proactive problem-solving, and user-centric service delivery across geographically dispersed teams.
• Develop deep expertise in managing IT operations in complex, multinational environments with varying infrastructure maturity; gain hands-on experience leading hybrid internal and vendor teams under a follow-the-sun model; strengthen skills in endpoint security, identity governance, asset lifecycle automation, and cross-cultural stakeholder communication.
• Position yourself as a trusted IT operations leader capable of scaling support models in emerging markets while maintaining enterprise-grade standards; contribute to organizational resilience by improving IT service reliability and user satisfaction across EMEA; build a foundation for advancement into broader IT leadership, global operations, or IT service management roles within a growing, innovative tech company.

🎯 Requirements

• 5+ years of experience in corporate IT operations or end user computing environments
• Proven experience leading or coordinating remote IT teams, including management of vendors or managed service providers (MSPs)
• Strong operational experience across EMEA, with preference for direct experience supporting African regions
• Solid expertise in endpoint management for macOS and Windows at scale; Linux experience is a plus
• Strong foundation in identity and access management principles, including MFA, least privilege, and secure provisioning workflows
• Demonstrated ability in troubleshooting and root cause analysis to stabilize noisy or complex IT environments
• Excellent written and spoken English communication skills for clear stakeholder engagement
• Comfortable working across multiple time zones and coordinating effectively with global IT and Security teams

🏖️ Benefits

• Competitive salary supplemented by individual performance-based bonuses awarded quarterly
• 28 days of paid annual leave to support work-life balance and personal well-being
• Referral bonuses and flash bonuses for recognizing employee contributions and team growth
• Provision of top-of-the-line equipment to ensure optimal productivity and comfort
• Annual company retreats designed to foster internal networking, team cohesion, and cultural alignment

Skills & Technologies

Linux

Senior

Remote

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Sportygroup B.V.

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About Sportygroup B.V.

SportyGroup is a leading digital sports media company that operates a portfolio of popular sports websites and applications. The company focuses on delivering engaging content, real-time scores, statistics, and betting-related information to a global audience of sports enthusiasts. Their business model revolves around advertising, affiliate marketing, and data-driven insights within the sports betting and fantasy sports industries. SportyGroup aims to be the go-to platform for sports fans seeking comprehensive and up-to-date information, leveraging technology to enhance user experience and engagement across various sports disciplines.

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