IT Specialist

The Mint Dispensary LLC

Job Overview

Location

Mesa

Job Type

Full-time

Full Job Description

📋 Description

• Are you a tech-savvy problem-solver with a passion for supporting users and a desire to grow your IT career in a dynamic and rapidly expanding industry? The Mint Dispensary LLC, a leader in the cannabis movement, is seeking a dedicated and curious IT Specialist to join our team in Mesa, AZ. This is an exciting opportunity to be hands-on with the technology that powers our operations, from essential hardware and software to critical network infrastructure. If you thrive in a fast-paced environment, enjoy helping others, and are eager to learn and contribute, we want to hear from you.
• At Mint Cannabis, we are more than just a company; we are at the forefront of a revolution, dedicated to elevating the cannabis experience for everyone. We pride ourselves on premium products, groundbreaking innovation, and unforgettable service. Our culture is built on connection, growth, and good vibes, and we are looking for an IT Specialist who embodies these values. You will be the first line of defense for our internal technology needs, ensuring our teams have the tools and support they need to succeed.
• Your role as an IT Specialist will be multifaceted, requiring you to be adaptable and proactive. You will serve as the primary point of contact for a wide range of IT support requests, addressing issues both remotely and in person. This includes diagnosing and resolving hardware, software, and network connectivity problems. A significant part of your responsibility will involve the setup, configuration, and ongoing support of essential business systems such as Point of Sale (POS) systems, printers, desktop computers, laptops, and mobile devices. You will also be instrumental in assisting users with our core platforms, including Google Workspace, ensuring seamless daily operations.
• We operate in both Windows and Mac environments, so a foundational understanding of both operating systems is key. You will diligently use and update our IT ticketing system to meticulously track all incoming issues, resolutions, and ongoing support tasks, ensuring accountability and efficient workflow management. Clear and effective communication is paramount; you will interact with all levels of the organization, from our dedicated store teams to executive leadership, providing timely updates and solutions.
• Beyond direct user support, you will contribute to maintaining our IT infrastructure by tracking IT assets and supporting basic inventory processes. This role also requires a degree of mobility, as you will travel to our local retail sites using a company vehicle to provide on-site support, troubleshooting, and setup assistance. Flexibility is also a must, as occasional off-hours support requests may arise to address critical issues and minimize operational downtime.
• This position offers an exceptional learning environment. You will gain invaluable experience across a broad spectrum of IT functions, contributing directly to the smooth operation of a leading cannabis company. If you are driven by a desire to solve technical challenges, possess excellent interpersonal skills, and are ready to grow your IT expertise within a supportive and innovative company, this is the perfect opportunity for you. Join us at Mint Cannabis and help shape the future of the industry while advancing your own career. We are committed to fostering a culture of continuous learning and development, ensuring you have the resources and support to excel.
• Key Responsibilities:
• Serve as the initial point of contact for all incoming IT support requests, providing timely and effective assistance via remote tools and in-person interactions.
• Diagnose and resolve a variety of technical issues, including hardware malfunctions, software errors, and network connectivity problems across diverse devices.
• Install, configure, and maintain essential hardware, including POS systems, printers, desktop computers, laptops, and mobile devices, ensuring they are operational and secure.
• Provide user support for core business applications and platforms, with a strong emphasis on Google Workspace, troubleshooting and guiding users through common challenges.
• Support and manage both Windows and macOS environments, ensuring compatibility and efficient performance.
• Utilize and maintain an IT ticketing system to log, track, and manage all support requests, ensuring accurate documentation and timely resolution.
• Communicate technical information clearly and concisely to end-users and stakeholders at all organizational levels.
• Assist with IT asset management, including tracking inventory and ensuring proper documentation of all IT equipment.
• Travel to local retail dispensaries in a company vehicle to provide on-site technical support, installations, and troubleshooting.
• Maintain flexibility to respond to occasional urgent IT needs outside of standard business hours.
• Contribute to the continuous improvement of IT processes and documentation.
• This role is ideal for someone who is not only technically proficient but also possesses a strong sense of customer service and a genuine enthusiasm for technology. You will be an integral part of a team that values collaboration, innovation, and a positive work environment. We believe in empowering our employees and providing them with the opportunities to learn, grow, and make a real impact. If you're ready to take the next step in your IT career and be part of a groundbreaking industry, apply today.

🎯 Requirements

• Minimum of 1 year of experience in a technical support, IT helpdesk, or similar role.
• Foundational knowledge of Windows and macOS operating systems, and experience with Google Workspace.
• Strong customer service skills with excellent verbal and written communication abilities.
• Valid driver's license with a clean driving record and the ability to operate a company vehicle.

🏖️ Benefits

• Competitive hourly pay ($23.00/hr).
• Opportunities for professional growth and career advancement within a rapidly expanding company.
• Employee discounts on company products and merchandise.
• Comprehensive health, dental, and vision benefits (for eligible roles).
• Paid time off (PTO) for rest and rejuvenation.

Skills & Technologies

Remote

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The Mint Dispensary LLC

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About The Mint Dispensary LLC

The Mint Dispensary is a prominent cannabis retailer operating in Arizona and Nevada. The company offers a wide selection of high-quality cannabis products, including flower, edibles, concentrates, and topicals, catering to both medical and recreational consumers. They focus on providing a safe, educational, and accessible environment for customers to explore and purchase cannabis. The Mint Dispensary emphasizes product quality, customer service, and compliance with state regulations, positioning itself as a trusted source for cannabis in its operating markets. Their business model centers on retail sales, product curation, and brand building within the legal cannabis industry.

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