IT Specialist II

Relayfi Inc.

Job Overview

Location

Toronto, ON

Job Type

Full-time

Full Job Description

📋 Description

• Provide thoughtful, timely support to Relayers across hardware, software, identity, access, connectivity, and workplace technology.
• Own a regular portion of the IT support queue, independently troubleshooting and resolving issues while escalating appropriately.
• Support employee onboarding and offboarding, including account provisioning, access changes, laptop setup, and first-day technology readiness.
• Procure, configure, deploy, track, and maintain laptops, peripherals, and other IT equipment throughout their lifecycle.
• Support the day-to-day technology needs of Relay’s Toronto office, including meeting rooms, video conferencing, displays, networking, and shared workplace systems.
• Help administer SaaS and IT platforms such as Google Workspace, Iru, Okta, Slack, Atlassian, Notion and more.
• Maintain clear documentation, asset records, troubleshooting guides, and internal knowledge-base content.
• Identify recurring issues, perform root cause analysis, and recommend improvements that reduce friction and improve reliability.
• Automate routine tasks and help improve IT processes as Relay continues to scale.
• Contribute to larger IT initiatives and independently lead smaller projects, workstreams, or project tasks.
• Partner with Security, People, Workplace, Engineering, and other teams on cross-functional technology needs.
• Help create an exceptional employee experience by making support approachable, dependable, and continuously 1% better.

🎯 Requirements

• 3–5 years of IT support or IT Operations experience in a business or corporate environment.
• Hands-on experience with MDM systems, identity and access management, ticketing systems, and business collaboration tools.
• Experienced supporting macOS and Apple hardware in a managed corporate environment.
• Ability to independently troubleshoot complex hardware, software, identity, networking, and connectivity issues.

🏖️ Benefits

• Annual salary range of $90,000 CAD to $110,000 CAD.
• Typical starting salary of $100,000 CAD for candidates who demonstrate full readiness for the defined scope of the role.
• Opportunities for growth and development.
• Comprehensive benefits package.
• Flexible work arrangements.
• Access to cutting-edge technology and tools.
• Collaborative and dynamic work environment.

Skills & Technologies

React

Onsite

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

Relayfi Inc.

Visit Website

About Relayfi Inc.

Relayfi is a fintech company that provides a platform for managing and optimizing financial workflows for businesses. Their solution focuses on automating accounts payable and receivable processes, offering features such as invoice processing, payment execution, and reconciliation. By integrating with existing accounting systems, Relayfi aims to reduce manual effort, minimize errors, and improve cash flow management for its clients. The company operates within the business process automation and financial technology sectors, serving a range of industries that require efficient financial operations.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.