IT Support

📋 Description

• • Join Silna Health, a pioneering health technology company dedicated to revolutionizing insurance verification and prior authorizations for specialty healthcare providers. Our core mission is to simplify the financial clearance process for patients, empowering providers to dedicate more of their valuable time to delivering exceptional patient care. While our roots are in New York City, our impact extends nationwide as we partner with healthcare organizations across the country.
• • We are actively seeking a motivated and detail-oriented IT Support professional to join our growing team on a full-time, remote basis. This pivotal role is designed for an individual who thrives on being the central point of contact for technical solutions, ensuring the seamless operation of our digital infrastructure and empowering our team to perform at their best.
• • As a key member of our operations, you will be the primary technical point of contact for all internal teams, providing first-line support and resolving a wide array of technical challenges. Your ability to diagnose and address issues efficiently, while maintaining a high level of professionalism and a sense of urgency, will be critical to our success.
• • This role demands a proactive approach to monitoring and responding to technical inquiries from various stakeholders concurrently. You will be instrumental in ensuring that our team has the tools and support they need to operate without interruption, fostering a productive and efficient work environment.
• • A significant aspect of this position involves close collaboration with Silna's Chief Technology Officer (CTO). You will actively contribute to ongoing system improvements, the evaluation and implementation of new tooling, and the reinforcement of robust security best practices across the organization.
• • You will take ownership of the technical onboarding process for all new hires. This includes the meticulous creation of user accounts, the precise configuration of permissions and access levels, and the provisioning of all necessary hardware and software tools, ensuring a smooth and welcoming start for every new team member.
• • A core responsibility will be the comprehensive troubleshooting of a diverse range of technical issues. This includes, but is not limited to, user account and access management, password resets and authentication protocols, issues related to various Software-as-a-Service (SaaS) platforms, and the resolution of problems within our internal systems.
• • You will act as a liaison with external vendors and service providers, coordinating support and ensuring that our technology partnerships are functioning optimally to meet our business needs.
• • Your efforts will directly contribute to maintaining the overall reliability, robust access control, and fundamental security hygiene of our business operations, safeguarding our data and systems.
• • This role requires a commitment of 40 hours per week, typically Monday through Friday, during standard business hours, ensuring consistent support availability for our team.
• • We are looking for an individual who is not just a problem-solver but also a proactive contributor to our IT strategy, someone who can identify potential issues before they arise and propose effective solutions.
• • The ideal candidate will possess a strong understanding of the importance of data security and privacy within the healthcare technology sector, adhering to all relevant compliance standards.
• • You will be an integral part of a team that is passionate about improving patient access to care, and your technical expertise will directly enable this mission.
• • This is an opportunity to grow your IT support career in a dynamic and impactful industry, working with cutting-edge technology and a dedicated team.
• • Embrace the challenge of managing multiple priorities and delivering exceptional support in a fast-paced, remote environment.
• • Your ability to document processes, create knowledge base articles, and share best practices will be highly valued, contributing to the long-term efficiency of our IT support function.
• • We encourage a culture of continuous learning and development, and you will have opportunities to expand your technical skill set.
• • This role is perfect for someone who is energized by the prospect of being the go-to person for technical challenges and is committed to keeping our systems running smoothly and securely.
• • Your contributions will directly impact our ability to serve healthcare providers and, by extension, the patients who rely on their services.
• • We value initiative, a positive attitude, and a genuine desire to help others succeed through technology.
• • This is more than just an IT support job; it's a chance to be part of a mission-driven company that is making a tangible difference in the healthcare landscape.