IT Support Specialist

OpenAI, Inc.

Job Overview

Location

Singapore

Job Type

Full-time

Full Job Description

📋 Description

• As the founding IT Support Specialist for OpenAI’s Singapore office, you will establish and lead frontline IT support operations in a critical growth market, directly enabling seamless employee productivity and secure technology access across the organization.
• You will serve as the primary technical point of contact for all hardware, software, and network issues, ensuring rapid resolution of incidents while maintaining high standards of service quality and user satisfaction in a fast-paced, innovative environment.
• Your day-to-day responsibilities include triaging and resolving incoming support requests via ticketing systems, diagnosing and repairing macOS and Windows devices, managing peripheral equipment, and providing guidance on enterprise collaboration tools such as Google Workspace, Microsoft 365, Slack, and Atlassian suites.
• You will actively collaborate with cross-functional teams including Security, Facilities, and People Ops to support employee onboarding, offboarding, and device lifecycle management, ensuring compliance with security policies and consistent user experiences.
• A key part of your role involves coordinating with external vendors for procurement, repairs, maintenance, and warranty management of IT assets, while maintaining accurate inventory records and ensuring timely delivery of equipment to employees.
• You will contribute to the continuous improvement of IT services by helping design and refine repeatable workflows—such as device imaging, onboarding checklists, and incident response procedures—and participate in IT team meetings to propose automation ideas and process enhancements.
• You may also support the technical execution of company-wide events, including all-hands meetings, by managing audiovisual setups, testing presentation systems, and ensuring reliable connectivity and device functionality.
• The IT Services and Support team at OpenAI is committed to delivering reliable, secure, and user-centric technology solutions that empower employees to focus on mission-critical AI research and development.
• As part of a globally distributed team, you will work alongside engineers, researchers, and operations professionals who value technical excellence, clarity of communication, and proactive problem-solving in support of OpenAI’s mission to ensure artificial intelligence benefits all of humanity.
• In this role, you will deepen your expertise in enterprise IT management, identity and device platforms (including Azure AD, Jamf, and Intune), and IT service management tools like ServiceNow, while developing strong stakeholder engagement and documentation skills.
• You will have the opportunity to influence the standardization and scalability of IT processes in a new office location, gaining experience in process automation, vendor management, and cross-functional collaboration that can prepare you for advanced roles in IT operations, systems administration, or IT service delivery.

🎯 Requirements

• Proven experience providing frontline IT support for macOS environments, with strong working knowledge of Windows operating systems and enterprise device management tools such as Jamf, Intune, or Azure AD.
• Demonstrated proficiency in troubleshooting hardware, software, and network issues, including experience with enterprise collaboration platforms like Google Workspace, Microsoft 365, Slack, and Atlassian products.
• Hands-on experience using IT service management (ITSM) tools—particularly ServiceNow—for logging, tracking, and resolving support tickets, managing incidents, and maintaining service level standards.
• Excellent written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical audiences and document processes with precision and clarity.
• Proven ability to manage vendor relationships, coordinate equipment procurement and repairs, and maintain accurate hardware and software inventories in alignment with security and compliance standards.
• A proactive mindset focused on continuous improvement, including experience identifying inefficiencies, suggesting process enhancements, and contributing to workflow automation via scripting or low-code tools.

🏖️ Benefits

• Relocation assistance to support your move to Singapore for this in-office role (5 days per week).
• Access to OpenAI’s comprehensive health and wellness benefits, including medical, dental, and vision coverage, as well as mental health resources and wellness programs.
• Opportunity to work on cutting-edge AI projects in a mission-driven environment where your IT support directly enables groundbreaking research and product development.
• Exposure to advanced enterprise technologies and tools used across a global AI leader, including cloud identity systems, device management platforms, and modern ITSM solutions.
• Professional growth opportunities through cross-functional collaboration, process improvement initiatives, and potential mentorship of junior team members as the team scales in Singapore.

Skills & Technologies

Azure

Onsite

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OpenAI, Inc.

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About OpenAI, Inc.

OpenAI is a San Francisco-based artificial intelligence research and deployment company founded in 2015. It develops large-scale AI models such as GPT, DALL-E, and Codex, providing cloud APIs and consumer applications like ChatGPT. Originally established as a non-profit, it later created a capped-profit subsidiary to attract capital while maintaining its mission to ensure artificial general intelligence benefits all of humanity.

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