IT Support Specialist

Ontic Technologies, Inc.

Job Overview

Location

Austin, Texas

Job Type

Full-time

Full Job Description

📋 Description

• The IT Support Specialist serves as the in-office frontline support for Ontic’s Austin team, ensuring day-to-day end-user support, endpoint administration, A/V readiness, and inventory accuracy to keep teammates productive, secure, and successful.
• Daily responsibilities include serving as the point of contact for IT support requests, troubleshooting macOS and Windows hardware/software issues, managing tickets from intake to resolution, administering devices via Jamf and Intune, supporting endpoint security tools like CrowdStrike and Rapid7, maintaining A/V equipment in conference rooms, tracking IT asset lifecycles, and building automation scripts to streamline support workflows.
• Ontic provides AI-powered security intelligence software that unifies threat detection, risk assessment, and incident response for Fortune 500 companies and federal agencies, with a mission to keep people and organizations safe through its Connected Intelligence Platform.
• In this role, you will deepen your expertise in enterprise endpoint management, strengthen automation and scripting skills, gain hands-on experience with MDM and security tooling, and contribute to a secure, reliable IT environment that enables cross-functional teams to focus on their core missions.

🎯 Requirements

• 3+ years of hands-on IT support experience (help desk + endpoint administration)
• Strong working knowledge of macOS and Windows administration and troubleshooting
• Experience with Jamf and/or equivalent MDM tooling; comfort working with configuration profiles, policies, and device compliance
• Experience with Intune (or strong equivalent Windows management experience with ability to ramp quickly)
• Strong, hands-on scripting and automation experience (macOS-focused), with a track record of using scripts to improve endpoint management and support at scale
• Proficiency administering Microsoft Office / Microsoft 365 (installation, licensing/activation basics, troubleshooting, add-ins)
• Working knowledge of Microsoft Active Directory concepts and administration (users/groups, permissions, basic troubleshooting)
• Familiarity with endpoint security tooling such as CrowdStrike and Rapid7 (agent deployment/support/health)
• Experience supporting A/V equipment in an office environment
• Strong ticketing discipline and experience with systems like Jira Service Management (JSM) or similar
• Excellent written and verbal communication; can explain technical concepts clearly to non-technical teammates
• Reliable on-site presence and ability to manage multiple competing priorities

🏖️ Benefits

• Competitive Salary
• Medical, Vision & Dental Benefits
• 401k
• Stock Options
• HSA Contribution
• Learning Stipend
• Flexible PTO Policy
• Quarterly company ME (mental escape) days
• Generous Parental Leave policy
• Home Office Stipend
• Mobile Phone Reimbursement
• Home Internet Reimbursement for Remote Employees
• Anniversary & Milestone Celebrations

Skills & Technologies

AWS

Azure

Linux

Android

Remote

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Ontic Technologies, Inc.

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About Ontic Technologies, Inc.

Ontic Technologies provides protective-intelligence software that aggregates data from public, commercial, and internal sources, then applies AI and analytics to identify, assess, and manage physical security risks to people, assets, and facilities. The cloud platform equips corporate security teams with case management, threat detection, and investigative workflows to prevent workplace violence, insider threats, supply-chain disruptions, and other physical-security incidents. Founded in 2017, the company serves Fortune 500 enterprises, educational institutions, and government agencies with continuous monitoring, compliance reporting, and collaboration tools that integrate with existing security infrastructure and travel-risk programs.

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