IT Support Technician | EMEA (Monday to Friday)

Deel, Inc.

Job Overview

Location

South Africa

Job Type

Full-time

Full Job Description

📋 Description

• Deel is seeking a proactive and detail-oriented IT Support Technician to join our globally distributed team, focusing on Identity and Access Management (IAM) and general IT support for our EMEA region. This role is crucial in ensuring seamless onboarding, offboarding, and ongoing access management for our rapidly growing workforce, which spans over 100 countries and speaks 74 languages. As a company that is revolutionizing the future of work, Deel relies on robust IT infrastructure and efficient processes to maintain our status as the fastest-growing SaaS company in history. You will be instrumental in managing our software stack's identity and access, ensuring security, compliance, and operational efficiency.
• Your primary responsibilities will encompass the overall Identity and Access Management (IAM) for Deel's software stack. This includes the provisioning and deprovisioning of user accounts, precise license assignment, strategic group memberships, and general access administration. These tasks are critical for both new hires joining the company and employees departing, ensuring that access is granted and revoked securely and efficiently according to established onboarding and offboarding protocols. While some processes will be manual, you will leverage sophisticated tools such as Okta, Lumos, or similar platforms to automate and streamline these operations, enhancing accuracy and speed.
• A significant part of your daily routine will involve handling IT/IAM support tickets. You will be the first point of contact for a wide range of technical issues, troubleshooting access problems, and managing the administration of essential applications. This includes, but is not limited to, Google Workspace domains, Slack, Microsoft suite, Okta, Zendesk, Zoom, and Lumos. Your ability to diagnose and resolve issues quickly and effectively will directly impact employee productivity and satisfaction.
• This role requires availability to work from Saturday to Wednesday, ensuring consistent support coverage for our global operations. You will also be responsible for providing weekly technical support specifically tailored for new hire cohorts, helping them get set up and integrated smoothly into Deel's systems and tools. This proactive support is vital for a positive onboarding experience.
• You will also manage company devices, ensuring they are configured correctly and running smoothly, with a focus on both Windows and Microsoft operating systems. Furthermore, you will provide essential technical support during company-wide webinars and meetings, ensuring that all technical aspects run without a hitch, allowing for effective communication and engagement.
• Documentation is a key component of this role. You will be tasked with creating comprehensive documentation for any new processes that are introduced, ensuring that knowledge is captured and shared across the team. Additionally, you will be responsible for updating internal onboarding and offboarding information periodically to align with the company's evolving requirements and best practices. This ensures our internal processes remain current and effective.
• The volume of support tickets can be substantial, and you must be capable of handling at least 40+ support tickets on a daily basis. This requires excellent time management, prioritization skills, and the ability to work efficiently under pressure while maintaining a high standard of support. Your efforts will directly contribute to the operational backbone of Deel, a company recognized for its rapid growth and innovative approach to global employment.
• Deel is at the forefront of the global work revolution, and this role offers a unique opportunity to accelerate your career. You will tackle complex challenges that impact millions of people's working lives. With our impressive momentum, backed by a significant valuation and substantial Annual Recurring Revenue (ARR), you will drive meaningful impact while building expertise that positions you as a leader in the transformation of global work. Your contributions will be vital in maintaining the operational excellence that underpins our success and our mission to unlock global opportunity for everyone.

🎯 Requirements

• Proven experience in IT support, with a strong focus on Identity and Access Management (IAM) in a fast-paced environment.
• Proficiency in managing and troubleshooting applications such as Google Workspace, Slack, Microsoft, Okta, Zendesk, and Zoom.
• Experience with provisioning, deprovisioning, license assignment, and group administration, utilizing tools like Okta or Lumos.
• Basic understanding of scripting languages such as GAM, PowerShell, and Bash for automation purposes.
• Availability to work a Saturday to Wednesday schedule.

🏖️ Benefits

• Stock grant opportunities, dependent on role, employment status, and location.
• Flexibility of remote work, with optional WeWork access.
• Additional perks and benefits tailored to your employment status and country of residence.

Skills & Technologies

Remote

Degree Required

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Deel, Inc.

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About Deel, Inc.

Deel is a San Francisco-based payroll and compliance platform that enables businesses to hire, pay, and manage contractors and employees in over 150 countries. It automates onboarding, localized contracts, tax filings, and payments while ensuring adherence to local labor laws. The cloud software integrates with HR and accounting systems, offers visa and immigration support, and provides employer-of-record services for companies without local entities. Founded in 2019, Deel serves thousands of remote-first and distributed organizations, helping them scale global teams quickly and reduce administrative overhead associated with international employment.

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