Job Overview
Location
Turkey
Job Type
Full-time
Category
Engineering
Date Posted
March 23, 2026
Full Job Description
đź“‹ Description
- • As an IT Team Lead at Deel, you will play a critical role in delivering high-quality IT services to third-party customers while leading and developing a team of IT support engineers, ensuring operational excellence and strong customer outcomes in a global, fast-paced SaaS environment.
- • You will act as the escalation point between frontline support and senior technical engineers, owning team performance, customer satisfaction, and service processes, directly contributing to Deel’s mission of enabling seamless global work through reliable, secure, and scalable IT infrastructure.
- • Day to day, you will lead, coach, and manage a team of IT Support Engineers delivering support to external customers, ensuring consistent, high-quality resolution of incidents, requests, and service issues in line with SLAs while fostering a customer-first, service-oriented culture focused on reliability, responsiveness, and professionalism.
- • You will work closely with customer stakeholders to understand requirements, priorities, and service expectations, collaborating with internal teams such as Product, Engineering, and Account Management to resolve complex issues and provide technical leadership during customer calls, incident bridges, and live troubleshooting sessions.
- • You will support workforce planning, onboarding, and skills development within the team, acting as an escalation point for complex Tier 3/4 technical issues including break-fix, system outages, and security incidents, performing root cause analysis for recurring incidents and implementing preventative solutions.
- • You will lead or contribute to technical problem management and post-incident reviews, own and improve IT service management (ITSM) processes, documentation, and workflows, and drive efficiencies across ticketing systems, tooling, and operational practices.
- • You will execute IT services projects as assigned, including customer migrations, tooling changes, or service enhancements, leveraging your OS-agnostic support expertise across macOS and Windows environments and hands-on experience with UEM solutions for device management and remote troubleshooting.
- • You will apply strong experience with Identity & Access Management (IAM) and SSO platforms such as Okta, Entra ID, or JumpCloud, and familiarity with ticketing systems, user lifecycle management, and service delivery tooling, while demonstrating understanding of information security principles and secure handling of sensitive data.
- • You will balance people management with hands-on technical contribution, using strong customer-facing communication and stakeholder management skills, excellent documentation, process design, and operational thinking, and a proactive, solutions-focused mindset with a passion for continuous improvement.
- • You will be part of Deel’s globally distributed team of 7,000+ across 100+ countries, contributing to a culture of continuous learning and innovation that drives customer success and reinforces Deel’s position as a leader in the future of work, backed by $17.3B valuation and $1B ARR.
- • In this role, you will develop leadership expertise in managing technical teams in a high-scale, global IT services environment, deepen your mastery of enterprise ITSM, security, and automation tools, and position yourself as a sought-after leader in the transformation of global work infrastructure.
🎯 Requirements
- • 10+ years of experience in IT support, systems administration, or IT services roles.
- • 4+ years of experience leading or managing technical teams.
- • Proven experience delivering IT services to third-party customers (e.g., MSP, MSSP, SaaS, or enterprise services environment).
- • Strong background in Tier 3 support and technical escalation handling.
- • OS-agnostic support expertise across macOS and Windows environments.
- • Strong experience with Identity & Access Management (IAM) and SSO platforms such as Okta, Entra ID, or JumpCloud.
🏖️ Benefits
- • Stock grant opportunities dependent on your role, employment status and location
- • Additional perks and benefits based on your employment status and country
- • The flexibility of remote work, including optional WeWork access
Skills & Technologies
Senior
Remote
About Deel, Inc.
Deel is a San Francisco-based payroll and compliance platform that enables businesses to hire, pay, and manage contractors and employees in over 150 countries. It automates onboarding, localized contracts, tax filings, and payments while ensuring adherence to local labor laws. The cloud software integrates with HR and accounting systems, offers visa and immigration support, and provides employer-of-record services for companies without local entities. Founded in 2019, Deel serves thousands of remote-first and distributed organizations, helping them scale global teams quickly and reduce administrative overhead associated with international employment.
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