Job Overview
Location
Chennai, Tamil Nadu, India
Job Type
Full-time
Category
Customer Support
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • As a Community Associate in Email Support at Poshmark, you will provide front-line customer service via email to a vibrant community of fashion enthusiasts, ensuring timely, empathetic, and professional responses to inquiries about orders, accounts, and product education.
- • Day to day, you will engage with users via email, troubleshoot order and account issues, gather community feedback, and strive to meet performance goals in volume, first response time, resolution rate, and Customer Effort Score while maintaining high satisfaction standards.
- • You will join Poshmark’s global Community Support team, working remotely from Chennai with collaboration across US-based managers and peers, contributing to a mission-driven company that fosters self-expression and sustainable fashion through community connection.
- • In this role, you will develop strong customer service expertise, gain proficiency in Salesforce Service Cloud and G-suite, build independence in handling Tier 1 cases, and have the opportunity to grow into mentorship and team initiative contributions over time.
🎯 Requirements
- • Based in Chennai, India
- • 0-2.5 years of experience in customer service or community support, preferably in e-commerce or with US-based customers
- • Excellent written and verbal English communication skills with attention to detail
- • Strong Macbook navigation and typing skills
- • Willingness to work holidays and weekends as required
- • Problem-solving mindset with ability to work independently and collaboratively
🏖️ Benefits
- • Fully remote work arrangement
- • Comprehensive onboarding and hands-on training
- • Opportunity to work with a global team and US headquarters
- • Clear progression path with defined 3, 6, and 12+ month accomplishments
- • Potential to mentor new team members and contribute to team initiatives
- • Role supports work-life balance with 5-day workweek and 9-hour days
Skills & Technologies
About Poshmark, Inc.
Poshmark operates a social commerce marketplace where users buy and sell new and secondhand fashion, accessories, beauty, and home goods. Founded in 2011 and headquartered in Redwood City, California, the platform combines mobile listings, peer-to-peer shipping, and community features such as virtual Posh Parties. Sellers photograph items with their phones, set prices, and ship directly to buyers using prepaid labels. The company earns revenue through transaction fees and optional seller services, while offering authentication for luxury items. Poshmark expanded into Canada in 2019 and Australia in 2020, and was acquired by Naver in January 2023.
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