Key Account Manager

📋 Description

• • As a Key Account Manager at Cochlear Limited, you will serve as the strategic commercial lead for a defined portfolio of NHS Trusts and providers, acting as the single point of contact across Cochlear’s implant and upgrade portfolio. This role is critical to driving account performance, building trusted stakeholder relationships, and creating sustainable growth plans that align with customer priorities and patient needs—directly contributing to Cochlear’s mission of helping people hear and be heard.
• • Day to day, you will lead commercial strategy across your account portfolio, including ownership of account performance, forecasting, and growth planning; develop and execute annual account plans aligned to Trust priorities and budget cycles; build and maintain strong relationships with senior clinical, managerial, procurement, finance, and commissioning stakeholders; understand end-to-end patient pathways to identify access improvements and service development opportunities; collaborate with engagement teams to strengthen referral networks and support implant and upgrade growth; use data and market intelligence to shape strategies and monitor performance; coordinate education and training initiatives to enhance customer capability; ensure compliance with ABHI Code, GDPR, NHS codes of conduct, and internal governance; and maintain rigorous territory and account management discipline through CRM accuracy and activity planning.
• • You will join a global leader in implantable hearing devices, Cochlear Limited—a top 100 medical device company with over 4,000 employees worldwide and a legacy of transforming lives through innovative hearing solutions for more than 40 years. The company is renowned for its purpose-driven culture, where employees consistently cite the opportunity to make a tangible difference in people’s lives as their primary motivation for working here.
• • In this role, you will develop advanced strategic account management expertise within the complex NHS and MedTech landscape, sharpen your financial planning and forecasting capabilities, deepen your stakeholder influence skills at senior clinical and managerial levels, and gain hands-on experience driving service development and pathway optimization in healthcare systems—positioning you for long-term growth in commercial leadership, healthcare strategy, or MedTech sales.