Job Overview
Location
Madrid, Spain; Barcelona, Spain
Job Type
Full-time
Category
Sales
Date Posted
April 1, 2026
Full Job Description
đź“‹ Description
- • As a Key Account Manager at Alan, you will play a pivotal role in driving client retention and growth by managing strategic accounts across Spain, directly contributing to Alan’s mission of transforming health benefits into a valuable investment for employers and enabling people to live in good health to 100.
- • You will own the end-to-end relationship with flagship clients, ensuring their success with Alan’s integrated health platform while acting as the voice of the customer to influence product and service evolution.
- • Day to day, you will: manage a portfolio of strategic accounts and flagship companies; build and maintain strong relationships with C-level stakeholders through a customer-centric approach; conduct successful onboarding of new accounts and users; analyze and present consumption reports during business reviews; promote Alan’s health positioning to drive employee and admin adoption; identify dissatisfaction signals and implement timely solutions; negotiate contract renewals to balance customer value and sustainable profitability; identify and execute cross-sell and upsell opportunities based on client needs; act as the voice of the customer to Product and Operations teams to drive meaningful change; and support acquisition efforts by promoting the Key Account Management program to prospects and collaborating with Sales teams.
- • You will join a high-impact, mission-driven Account Management team that operates with distributed ownership, radical transparency, and a commitment to continuous growth — where everyone is accountable for their decisions and results in a fast-paced, innovative environment.
- • Alan partners with tens of thousands of companies across France, Spain, Belgium, and Canada, serving over a million members through a vertically integrated health partner that unites insurance and smart healthcare delivery — offering a unique opportunity to shape the future of preventive care at scale.
- • In this role, you will deepen your expertise in the health insurance market, refine advanced negotiation and stakeholder management skills, and develop a strategic mindset for driving client success and product innovation — all while being supported by Alan’s renowned coaching culture and growth-oriented leadership principles.
🎯 Requirements
- • At least 5 years of experience in a customer-facing role (Sales, Account Management, Key Account Management, or Pre-Sales) with frequent interaction with C-level executives
- • Proven track record of over-performance in previous roles
- • Experience working with companies of more than 300 employees
- • Fluency in Spanish and advanced proficiency in English (both spoken and written)
- • Strong analytical and problem-solving skills, including the ability to create data-driven reports and extract actionable insights
- • Passion for healthcare and eagerness to understand health insurance market dynamics, trends, and Alan’s products
🏖️ Benefits
- • Generous equity packages as part of fair rewards for permanent contracts
- • Flexible office arrangement with sponsored co-working hubs in Madrid and Barcelona
- • Top-of-the-range equipment including MacBook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones
- • Flexible vacation policy and flexible working hours to organize your time as you wish
- • Delightful healthcare insurance: 100% coverage for you and your children, 90-100% for partners depending on country (permanent contracts only)
- • Country-specific commuter transport benefits
- • Learning and training opportunities with free books and budget to attend and speak at conferences
- • Personal growth through dedicated coaching from day one, core to Alan’s culture
- • Extended parental leave for all new parents (permanent contracts only)
Skills & Technologies
Onsite
About Alan SAS
Alan SAS is a French health insurance company providing digital-first coverage for individuals and businesses. Founded in 2016, it offers fully digital enrollment, claims, and customer support through its mobile and web apps. The company focuses on transparent pricing, preventive care programs, and integrated telehealth services. Alan operates as a licensed insurance carrier regulated by the French Prudential Supervision and Resolution Authority (ACPR).
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