Latvian Interpreter

LanguageLine Solutions

Job Overview

Location

US Remote

Job Type

Full-time

Full Job Description

📋 Description

• Serve as a Latvian-English Video-Phone Interpreter, facilitating real-time verbal interpretation between Latvian and English speakers across high-stakes industries including healthcare, 911, law enforcement, courts, government, insurance, finance, and education.
• Render accurate, unbiased interpretations in both Latvian and English, preserving meaning, tone, and cultural nuances without adding, omitting, or altering content during live sessions.
• Respond promptly to on-demand audio and video interpretation requests, ensuring timely and professional service delivery in fast-paced, high-volume environments.
• Maintain strict neutrality and confidentiality during sensitive conversations, including those involving end-of-life care, pregnancy termination, sexual orientation, gender expression, and emergency medical or legal situations.
• Use approved company technology platforms (laptop, desktop, tablet, or smartphone) to conduct interpreting sessions, entering required data accurately and efficiently during calls.
• Participate in mandatory paid training programs, including online, video, and audio sessions, to develop industry-specific terminology and maintain compliance with ASTM and ISO interpretation standards.
• Adhere to client-specific protocols and avoid direct interaction with Limited English Proficient (LEP) individuals without explicit client permission.
• Work from a secure, quiet home office environment free from background noise, distractions, or interruptions during interpreting sessions.
• Operate a headset for extended periods and remain stationary at a computer with webcam access for the majority of the workday.
• Demonstrate cultural competency by recognizing regional dialects, accents, and cultural contexts to enhance communication clarity with LEP callers.
• Remain calm and composed during emotionally intense or prolonged calls, including those with incoherent or distressed speakers, without requesting breaks unless medically necessary.
• Maintain punctuality and reliability during scheduled work hours, meeting attendance targets to qualify for performance incentives.
• Follow all technical requirements including use of approved devices (Windows, macOS, ChromeOS, iOS, or Android), avoiding restricted hardware like Huawei or Kaspersky products.
• Ensure minimum internet performance standards: 5 Mbps download, 3 Mbps upload, ≤300 ms ping, ≤30 ms jitter.
• Possess the manual dexterity to type and operate computer systems, and be able to lift up to 26 lbs when handling equipment.
• Apply professional ethics and terminology appropriate to medical, legal, financial, and emergency response contexts without engaging in written translation.
• Demonstrate commitment to diversity, equity, and inclusion by working respectfully with individuals from all cultural and linguistic backgrounds.
• Adapt to evolving technology enhancements and company system updates designed to improve service delivery and client satisfaction.

🎯 Requirements

• Fluent in both Latvian and English, with demonstrated proficiency in spoken interpretation and cultural dynamics
• Legally authorized to work in the United States without current or future visa sponsorship
• High school diploma or equivalent
• Must be at least 18 years of age
• Ability to read and write Latvian and English (highly preferred)
• Access to a dedicated personal device (laptop, desktop, tablet, or smartphone) and high-speed internet meeting minimum technical specifications

🏖️ Benefits

• Paid professional interpreter training and continuous skill development
• Incentives for meeting attendance targets
• Comprehensive benefits package including Medical, Dental, Vision, 401(k), Paid Sick Leave, EAP, Accident, Critical Illness, Life, AD&D, and Short Term Disability insurance
• Employee Referral Program
• Advancement opportunities within the organization
• 24/7 Interpreter and Technology Help Desk support

Skills & Technologies

iOS

Android

Remote

$18-21/hr

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LanguageLine Solutions

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About LanguageLine Solutions

LanguageLine Solutions is a leading provider of over-the-phone, video, and in-person interpretation and translation services. They connect people across language and cultural barriers, enabling clear communication in critical situations such as healthcare, public safety, and legal proceedings. Their services are crucial for organizations needing to serve diverse populations effectively and comply with language access regulations. By offering a vast network of qualified interpreters and translators, LanguageLine Solutions facilitates understanding and ensures equitable access to information and services for non-English speakers.

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