Lawyer Support Associate (6-month Fixed Term Contract)

Lawhive Inc.

Job Overview

Location

Poole

Job Type

Full-time

Full Job Description

📋 Description

• The Lawyer Support Associate role is a pivotal 6-month fixed term contract position at Woodstock Legal Services, part of the Lawhive Group, where you will serve as the operational backbone enabling lawyers to focus on delivering expert legal advice by managing compliance, file administration, and consultant support.
• This role matters because it directly impacts the efficiency and client experience of a forward-thinking legal practice that values innovation, people-first culture, and seamless service delivery in a rapidly evolving legal tech environment.
• Day to day, you will send ID checks and client care letters via the Legl e-verification system, troubleshoot client issues, and review verification results to ensure accuracy and compliance.
• You will certify ID for clients using paper-based checks, learn what constitutes valid ID and source of funds documentation, and maintain meticulous records to meet regulatory standards.
• You will open and manage new legal files in LEAP, ensuring all compliance requirements are completed accurately and supporting both consultants and the internal legal team with timely file setup.
• You will help onboard new consultants by providing professional, friendly support, building strong working relationships across the business, and responding to queries via email, phone, or Teams with clarity and empathy.
• You will collaborate with teammates to manage priorities, meet deadlines, and proactively identify gaps in processes to improve service delivery and operational efficiency.
• You will work within a people-first culture at Woodstock Legal Services, where collaboration is encouraged, ideas are welcomed, and your contribution is valued as part of a team that believes in breaking the mold of traditional legal service delivery.
• You will be part of a dynamic start-up environment within the Lawhive Group, where innovation meets legal expertise, and your work helps shape the future of how legal services are delivered through technology and operational excellence.
• In this role, you will develop deep expertise in legal compliance processes, client onboarding workflows, and legal practice management systems like LEAP and Legl, gaining transferable skills highly valued in legal operations and admin.
• You will have the opportunity to grow your professional confidence in a supportive setting, taking ownership of tasks, improving processes, and making a tangible difference in how lawyers and clients experience legal services.

🎯 Requirements

• Experience working within an admin, operational, or customer support role
• Strong communication and problem-solving skills, with the ability to remain calm under pressure and resolve issues quickly
• Highly organised with excellent attention to detail and the ability to manage multiple requests simultaneously

🏖️ Benefits

• 33 days’ annual leave (25 days + bank holidays) plus your birthday off
• Extended Christmas holiday
• Pension contribution
• Charity day each year to support a good cause
• Regular socials and team events

Skills & Technologies

Junior

Remote

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Lawhive Inc.

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About Lawhive Inc.

Lawhive is a legal tech company that provides a comprehensive platform designed to streamline legal operations for law firms. Their AI-powered solution automates administrative tasks, manages client communication, and organizes case documents, allowing legal professionals to focus more on practicing law and less on paperwork. The platform aims to enhance efficiency, reduce overhead costs, and improve client service delivery. By integrating features like intelligent document analysis, automated billing, and secure client portals, Lawhive empowers law firms of all sizes to modernize their workflows and achieve greater productivity in a competitive legal landscape.

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