Job Overview
Location
Remote - UK
Job Type
Full-time
Category
Operations
Date Posted
May 16, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for lawyers at Woodstock Legal Services, providing operational and administrative support to ensure seamless delivery of legal services
- • Manage client compliance processes by initiating and tracking ID verification checks through the Legl e-verification system, resolving issues, and reviewing verification outcomes
- • Conduct paper-based ID certification for clients, ensuring all documentation meets regulatory requirements for identity and source of funds
- • Open and maintain legal client files in the LEAP case management system, verifying that all mandatory compliance steps are accurately completed prior to file activation
- • Provide administrative support to both consultant lawyers and the internal legal team by managing file documentation, deadlines, and internal communications
- • Onboard new consultant lawyers by guiding them through platform usage, compliance protocols, and internal workflows, ensuring a smooth transition into the Woodstock ecosystem
- • Respond promptly and professionally to internal and external queries via email, phone, and Microsoft Teams, maintaining high standards of client service and confidentiality
- • Collaborate with teammates to prioritize and manage competing administrative demands, ensuring all operational tasks are completed accurately and on time
- • Identify gaps or inefficiencies in workflows and proactively propose or implement solutions to improve processes and reduce friction for legal teams
- • Maintain strict confidentiality when handling sensitive client data, adhering to all data protection and regulatory standards in legal practice
- • Support day-to-day office operations including document management, recordkeeping, and coordination between legal and support functions
- • Participate in monthly in-person meetings at the Poole office, contributing to team cohesion and operational alignment
- • Act as an ambassador for Woodstock Legal Services’ people-first culture by embodying professionalism, empathy, and a commitment to improving legal service delivery through technology
- • Contribute to a dynamic, fast-paced environment where administrative excellence directly impacts the ability of lawyers to focus on client outcomes
- • Embrace continuous learning about legal compliance standards, digital tools (Legl, LEAP), and evolving industry practices to enhance support effectiveness
- • Support cross-functional initiatives aimed at improving client experience, operational efficiency, and team satisfaction within the Lawhive Group
🎯 Requirements
- • Experience working within an admin, operational or customer support role
- • A genuine love of organisation, detail, and process
- • Strong communication and problem-solving skills; calm under pressure and confident in resolving issues quickly
- • Highly organised, with excellent attention to detail and the ability to manage multiple requests at once
- • Proactive; takes ownership, spots gaps, and acts on them
- • Professional, discreet, and reliable, especially with sensitive client data
🏖️ Benefits
- • 33 days’ annual leave (25 + bank holidays) plus your birthday off
- • Extended Christmas holiday
- • Pension contribution
- • Charity day each year to support a good cause
- • Regular socials/team events
Skills & Technologies
About Lawhive Inc.
Lawhive is a legal tech company that provides a comprehensive platform designed to streamline legal operations for law firms. Their AI-powered solution automates administrative tasks, manages client communication, and organizes case documents, allowing legal professionals to focus more on practicing law and less on paperwork. The platform aims to enhance efficiency, reduce overhead costs, and improve client service delivery. By integrating features like intelligent document analysis, automated billing, and secure client portals, Lawhive empowers law firms of all sizes to modernize their workflows and achieve greater productivity in a competitive legal landscape.
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