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Lead - Account Executive

Freshworks Inc.

Job Overview

Location

Singapore

Job Type

Full-time

Full Job Description

📋 Description

• Own and expand a high-value territory across Singapore and select ASEAN markets, carrying an annual quota in the multi-million-dollar range and expected to deliver 120 %+ attainment year-over-year.
• Spearhead the full enterprise sales motion—from cold outreach to signed contract—working with C-suite, VPs of Digital, CIOs, and line-of-business owners to uncover strategic pain points in customer service, ITSM, CRM, and employee experience.
• Craft and execute a data-driven territory plan that blends account-based marketing, channel alliances, and executive events to penetrate greenfield logos while simultaneously expanding existing accounts through multi-product upsells and cross-sells.
• Run consultative discovery workshops that map Freshworks’ unified CX + IT + HR platform to measurable business outcomes (e.g., 30 % faster ticket resolution, 25 % lower churn, 40 % agent productivity lift) and build compelling ROI models that accelerate executive buy-in.
• Orchestrate virtual and on-site proof-of-value engagements, coordinating pre-sales architects, product specialists, and customer success to deliver tailored demos, custom integrations, and success roadmaps that de-risk large-scale rollouts.
• Negotiate complex, multi-year subscription agreements (ACV $250K–$2M+) that include tiered pricing, ramp schedules, global deployment rights, and professional-services packages—ensuring mutual value and long-term expansion potential.
• Maintain a rigorously clean CRM (Salesforce) with accurate forecasting, stage progression, MEDDPICC notes, and competitive intelligence, enabling predictable revenue reporting to APAC leadership and global board reviews.
• Mentor junior reps and SDRs on enterprise selling best practices, sharing call recordings, objection-handling playbooks, and win-loss analyses to elevate the entire Singapore pod’s performance.
• Travel up to 30 % across ASEAN to attend customer QBRs, industry summits, and partner briefings, acting as the face of Freshworks and gathering market feedback to influence regional roadmap priorities.
• Collaborate with marketing to co-author thought-leadership content, speak at webinars, and host executive roundtables that position Freshworks as the visionary leader in modern, AI-powered SaaS.
• Champion customer advocacy by converting successful deployments into reference stories, case studies, and G2 reviews that fuel pipeline velocity and shorten sales cycles for future prospects.
• Continuously refine competitive battle cards, pricing strategies, and vertical-specific messaging (finance, retail, logistics, public sector) to stay ahead of legacy incumbents and emerging challengers.

🎯 Requirements

• 8+ years of quota-carrying enterprise SaaS sales experience with consistent top-10 % performance and proven ability to close deals ≥ $250K ACV.
• Demonstrated success selling multi-product platform solutions to C-level stakeholders across IT, Customer Experience, and HR functions.
• Fluent in MEDDPICC or similar value-selling methodology; expert-level Salesforce hygiene and forecasting accuracy within 10 % variance.
• Strong executive presence and storytelling skills—comfortable presenting to boards, writing bespoke business cases, and leading workshops with 20+ attendees.
• Bachelor’s degree in business, engineering, or related field; MBA or regional language fluency (Mandarin, Bahasa) is a strong plus.

🏖️ Benefits

• Competitive uncapped commission plan with accelerators up to 2x and annual President’s Club trips to exotic destinations.
• Comprehensive health coverage for employee and dependents, plus mental-wellness stipend and annual health-screening allowance.
• Flexible hybrid work model, $1,500 home-office setup grant, and 20 days paid leave plus Singapore public holidays and birthday off.
• Stock options in a high-growth, pre-IPO SaaS company with clear path to liquidity and wealth creation.
• Annual learning budget of SGD 5,000 for certifications, conferences, and executive coaching to accelerate career growth.

Skills & Technologies

Senior

Onsite

Remote

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Freshworks Inc.

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About Freshworks Inc.

Freshworks Inc. provides cloud-based customer engagement and employee experience software. Its suite includes products for customer support, sales automation, marketing, IT service management, and HR service delivery. The company serves small and medium-sized businesses as well as enterprises across industries. Founded in 2010 and headquartered in San Mateo, California, Freshworks offers integrated SaaS applications designed to improve customer satisfaction and employee productivity.

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