Job Overview
Location
San Francisco, CA
Job Type
Full-time
Category
Engineering
Date Posted
March 18, 2026
Full Job Description
đź“‹ Description
- • As a Lead IT Support Specialist at Delinea, you will serve as a trusted technical leader and senior escalation point, ensuring seamless, secure, and high-performance technology experiences for employees—especially executive leadership—through proactive monitoring, rapid incident response, and white-glove support that upholds the company’s mission of securing human and machine identities.
- • Your day-to-day responsibilities include performing daily system monitoring to verify hardware, server, and application integrity; reviewing logs for operational stability; providing advanced OS, hardware, software, VoIP, and collaboration platform support (including Microsoft Teams Rooms, Zoom, and webinar systems) for on-site and remote users; managing desktop/laptop lifecycle processes including upgrades and inventory; leading employee onboarding and offboarding with executive-level device preparation and directory maintenance; supporting executive audio/video conferencing and hybrid meeting rooms to ensure seamless leadership collaboration; creating and maintaining organized IT documentation; improving processes; and contributing to project planning, deployment, maintenance, and decommissioning of IT systems while partnering closely with C-suite stakeholders with discretion, urgency, and professionalism.
- • You will join Delinea’s passionate, global team—a pioneer in Identity Security Platforms backed by TPG—where innovation, integrity, and collaboration drive success in protecting the world’s largest organizations. The company fosters a culture rooted in its STRONG values: Spirited, Trust, Respect, Ownership, Nimble, and Global, emphasizing energy, accountability, inclusivity, initiative, agility, and diverse perspectives to deliver cutting-edge security solutions.
- • In this role, you will deepen your expertise in enterprise IT environments, executive support, and hybrid collaboration technologies while gaining visibility into cross-functional technology initiatives. You’ll have the opportunity to shape IT service excellence, influence system reliability and user experience at a high-growth cybersecurity leader, and grow as a technical leader in a mission-driven organization that values continuous learning, ownership, and career progression.
🎯 Requirements
- • 5–8+ years of experience in IT support, systems administration, or a related technical role, including direct executive-level support
- • Advanced hands-on hardware, software, and network troubleshooting experience across Windows and macOS environments
- • Strong experience supporting collaboration platforms including Microsoft Teams (including Teams Rooms), Zoom, webinar platforms, and executive audio/video conferencing systems
- • Demonstrated ability to provide white-glove, high-touch support to senior leadership with professionalism, discretion, and urgency
- • Experience with VoIP systems, VDI environments (e.g., Windows 365), and enterprise workstation platforms (Dell, Lenovo, Surface, and Apple devices)
- • Familiarity with virtualization technologies such as VMware Workstation or Hyper-V
- • Working knowledge of PowerShell scripting, Windows task scheduling, and backup/recovery methodologies
- • Experience with Help Desk service management platforms (e.g., Zendesk, JSM, ServiceNow)
- • Strong understanding of remote access technologies and modern endpoint management concepts
- • Willingness to respond to critical incidents or executive support needs outside standard business hours
- • Relevant certifications such as A+, Network+, Server+, MCP, or equivalent experience preferred
- • Exceptional interpersonal, written, and verbal communication skills with a polished executive presence
- • Highly self-motivated, detail-oriented, and capable of prioritizing effectively in high-pressure environments
🏖️ Benefits
- • Competitive salaries and a meaningful bonus program
- • Excellent benefits including healthcare insurance, pension/retirement matching, and comprehensive life insurance
- • Employee assistance program, time off plans, and paid company holidays
- • Culture of innovation, respect, and career progression guided by Delinea’s STRONG core values
- • Opportunity to work with a global team securing identities for the world’s largest organizations
- • Commitment to diversity, inclusion, and equal opportunity employment
Skills & Technologies
Senior
Remote
About Delinea Inc.
Delinea Inc. provides privileged access management software that secures identities, credentials, and secrets for enterprises. Its cloud-native platform unifies password vaulting, remote access, least-privilege elevation, secrets management for DevOps, and continuous monitoring. Designed to replace legacy PAM tools, the solutions enforce zero-trust principles, automate compliance reporting, and integrate with existing identity and security stacks. Customers span financial services, healthcare, government, and technology sectors seeking to reduce attack surfaces across hybrid and multi-cloud environments.
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