Legal Operations Manager

📋 Description

• • Finch Legal is at the forefront of revolutionizing access to justice for everyday Americans, and we are seeking a highly motivated and experienced Legal Operations Manager to lead our pre-litigation casework.
• • In this pivotal role, you will be the operational linchpin, ensuring that every client's journey through the pre-litigation process is handled with unparalleled precision, efficiency, and a deep sense of empathy. Your leadership will directly impact our ability to scale our modern approach to consumer law, starting with personal injury cases.
• • As the operational leader, you will be responsible for managing and mentoring a high-performing team of legal operations professionals. This involves fostering their growth, guiding their development, and ensuring they are equipped to handle a diverse range of pre-litigation functions with excellence.
• • Your oversight will extend to critical pre-litigation workflows, including the meticulous initiation of claims, the efficient retrieval of medical records, diligent follow-ups on police reports, and the complex resolution of liens. You will be the guardian of these processes, ensuring they run smoothly and effectively.
• • A core aspect of your role will be to drive both quality and throughput across a high-volume caseload of personal injury matters. This requires a keen eye for detail, a commitment to best practices, and the ability to optimize workflows without compromising the client experience.
• • You will be instrumental in identifying operational bottlenecks that hinder our progress and will be empowered to implement scalable solutions. This involves a proactive approach to problem-solving and a strategic mindset focused on long-term growth and efficiency.
• • Collaboration is key to our success. You will work closely with paralegals, engineers, and other leadership members to continuously refine and improve our existing processes. This cross-functional interaction will be vital in leveraging technology and human expertise to create seamless operational flows.
• • Maintaining high-touch, professional communication with our law firm partners and internal stakeholders is paramount. You will be a key point of contact, ensuring clear, consistent, and transparent dialogue that builds trust and strengthens relationships.
• • You will play a significant role in cultivating a culture of excellence, accountability, and client-centered service within the Legal Operations team. This means setting high standards, encouraging ownership, and always prioritizing the needs and well-being of our clients.
• • The Legal Operations team at Finch is built on the values of precision, speed, and care. We are assembling a powerhouse of top-tier legal operators who leverage cutting-edge technology to serve clients with humanity and efficiency. As a manager, you will be central to growing and shaping this team to meet the demands of our rapid national expansion.
• • This role offers a unique opportunity to contribute to a mission-driven startup that is fundamentally reshaping how the legal system serves everyday Americans. You will be part of a team backed by renowned investors and founders of successful companies, working with purpose-built AI and expert operators.
• • Your impact will be felt directly in making justice more accessible, starting with personal injury law. You will help build the infrastructure that powers pre-litigation for top law firms nationwide, contributing to a 10x growth trajectory and beyond.
• • We are looking for someone who is passionate about building scalable systems and improving access to justice. If you thrive in fast-paced, high-volume environments and possess a strong desire to make a tangible difference, this role is for you.
• • You will be empowered to innovate and implement new strategies, ensuring Finch Legal remains at the cutting edge of legal operations and client service. Your insights and leadership will be crucial in navigating the complexities of rapid growth and market expansion.
• • This position is a remote opportunity, offering flexibility while demanding a high level of engagement and commitment to our shared mission. You will be an integral part of a dynamic team working towards a common goal of transforming legal services.
• • Ultimately, you will be responsible for the seamless execution of pre-litigation casework, ensuring that clients receive timely, effective, and compassionate support throughout their legal journey. Your leadership will be the driving force behind our operational success and client satisfaction.