Level 2 Technical Support Manager (m/f/d)

Voize Inc.

Job Overview

Location

Berlin

Job Type

Full-time

Full Job Description

📋 Description

• As a Level 2 Technical Support Manager at Voize Inc., you will drive adoption and create long-term success by leading technical implementations, resolving complex system issues, and ensuring seamless platform performance for healthcare facilities relying on our AI companion technology.
• Your day-to-day responsibilities include leading and coordinating technical implementations and escalations across customer environments and internal teams, owning and optimizing system integrations across Windows and Linux, troubleshooting multi-layered issues spanning systems, networks, browsers, and interfaces, driving infrastructure scaling initiatives, ensuring thorough technical documentation and post-incident reviews, and proactively collaborating with Product and Engineering to solve recurring technical challenges.
• Voize Inc. is a fast-growing Berlin-based startup backed by $50M Series A funding from Balderton Capital, HV Capital, and Y Combinator, serving 2,000+ facilities and over 200,000 users with AI companions designed to amplify frontline workers’ impact in healthcare by reducing digital workload.
• In this role, you will grow your expertise in enterprise-scale technical support, infrastructure optimization, and cross-functional collaboration while making a tangible impact on healthcare professionals’ ability to focus on patient care through improved technology reliability and usability.

🎯 Requirements

• Expert in Windows/Linux admin, networking, and integrations (firewalls, APIs, routing, MDMs)
• Hands-on experience with Docker, virtualization, web servers, and load balancing
• Sharp troubleshooter across infrastructure, APIs, and complex multi-layered systems
• Strong communicator who turns technical detail into clear, actionable insights
• Proactive, ownership-driven team player who documents, mentors, and solves issues before escalation
• Fluent in German (C2) with good English skills for internal communications

🏖️ Benefits

• Stock options as a co-creator of company success
• 30 vacation days plus birthday off
• Germany Transport Ticket and Urban Sports Club access
• Regular company off-sites and access to learning platforms like Blinkist and Audible
• Flexible working hours and hybrid work setup
• Open, collaborative culture with regular team events in Berlin or remotely across Germany

Skills & Technologies

Docker

Linux

Remote

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Voize Inc.

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About Voize Inc.

Voize is a technology company focused on revolutionizing customer communication through AI-powered solutions. Their platform enables businesses to automate and enhance customer interactions across various channels, including voice, chat, and email. By leveraging advanced natural language processing and machine learning, Voize aims to improve customer service efficiency, reduce operational costs, and provide personalized experiences. The company operates within the rapidly growing conversational AI and customer experience management sectors, offering tools that help businesses scale their support operations and gain deeper insights into customer needs and sentiment. Their solutions are designed for a wide range of industries seeking to optimize their customer engagement strategies.

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