Job Overview
Location
United States (Remote)
Job Type
Full-time
Category
Operations
Date Posted
May 16, 2026
Full Job Description
đź“‹ Description
- • Manage an active pipeline of delinquent manufactured home loan accounts requiring loss mitigation evaluation and resolution
- • Review borrower financial documentation including tax returns, pay stubs, and bank statements to determine eligibility for workout solutions
- • Evaluate borrower hardship and make timely, well-supported decisions on retention options (repayment plans, deferrals, modifications) or liquidation paths (e.g., voluntary surrender)
- • Drive collection of complete and accurate documentation to minimize delays and reduce rework in servicing systems
- • Clearly communicate available loan resolution options to borrowers through sensitive financial conversations
- • Maintain consistent follow-up to prevent file stagnation and ensure timely progression through the loss mitigation process
- • Ensure all account handling complies with applicable federal and state regulations and internal company policies
- • Accurately document all borrower interactions, decisions, and actions within the company’s servicing platforms
- • Collaborate with Collections, Underwriting, Legal, and Default teams to expedite resolution of delinquent accounts
- • Meet or exceed defined KPIs including cycle time, conversion rates, quality standards, and borrower experience metrics
- • Prioritize and manage multiple accounts simultaneously in a fast-paced, deadline-driven environment
- • Apply sound judgment and attention to detail when assessing financial capacity and determining appropriate workout outcomes
- • Maintain low aging and minimal pipeline backlog by proactively advancing files from intake to resolution
- • Deliver positive borrower experiences even in challenging financial situations through empathy and clear communication
- • Work remotely in a fully distributed, production-focused team with accountability for individual performance and outcomes
🎯 Requirements
- • 2+ years of experience in loss mitigation, mortgage servicing, underwriting, or related field
- • Strong working knowledge of loss mitigation solutions and default processes
- • Experience reviewing borrower financial documents (tax returns, pay stubs, bank statements)
- • Ability to manage a pipeline and prioritize effectively in a deadline-driven environment
- • Strong communication skills with the ability to handle sensitive financial conversations
- • Detail-oriented with sound judgment and decision-making ability
🏖️ Benefits
- • Competitive Compensation with potential for annual bonuses and variable pay
- • Equity in the company for all employees
- • Fully remote work environment
- • Comprehensive health coverage including medical, dental, vision, STD, LTD, and life insurance
- • Paid Time Off with encouragement to use it
- • Access to wellbeing programs including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder
Skills & Technologies
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About Zippymh LLC
Zippymh LLC is a U.S.-based software development firm that builds productivity and workflow tools for small businesses and creative teams. Its flagship products include cloud-based file management, invoicing, and project-tracking applications designed to reduce administrative overhead. The company operates on a SaaS subscription model, integrates with popular third-party services, and emphasizes simple, fast user experiences. Headquartered in Delaware with a distributed remote workforce, Zippymh serves clients in North America, Europe, and Southeast Asia.
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