Job Overview
Location
Remote
Job Type
Contract
Category
Software Engineering
Date Posted
February 12, 2026
Full Job Description
đź“‹ Description
- • As a Luxury Travel Concierge, you will be the vital operational force behind our high-net-worth members' travel experiences, transforming the vision of our Travel Advisors into meticulously planned and flawlessly executed journeys.
- • This is a high-ownership role focused on the precise execution of research, documentation, booking, quality control, and real-time support, all delivered with a calm, polished, and luxury-standard tone.
- • You will be responsible for turning traveler intent into structured, detailed trip plans by conducting thorough research and ensuring diligent follow-through on every aspect.
- • Your primary focus will be on building and maintaining clear, accurate, day-by-day itineraries that reflect the latest confirmations, any changes, and specific member feedback.
- • A critical part of your role involves maintaining pristine and accurate documentation across all internal systems, trip profiles, and notes, ensuring a single source of truth for every trip.
- • You will execute all necessary bookings for flights, hotels, transportation, dining reservations, and curated experiences, demonstrating an exceptional level of precision.
- • This includes meticulously tracking all confirmations, vouchers, special requests, and time-sensitive details, ensuring nothing is overlooked.
- • You will adeptly manage changes, cancellations, and updates to bookings, ensuring these modifications are handled seamlessly without disrupting other components of the trip.
- • A key responsibility is ensuring perfect alignment across all elements of a trip, including dates, transfer schedules, and arrival logistics, to prevent any potential friction for the traveler.
- • You will serve as a primary point of contact for members, communicating proactively via WhatsApp and email to provide high-touch updates.
- • Your communication style will be calm, confident, and consistently reflect the luxury standards expected by our clientele, keeping members informed end-to-end.
- • You will be adept at translating vague or urgent member messages into clear, actionable next steps and well-defined plans.
- • A crucial aspect of the role involves in-trip monitoring, keeping a close watch on members who are currently traveling or are scheduled to travel within the next 48 hours.
- • You will be responsible for efficiently troubleshooting any issues that arise during travel, such as flight delays, missed connections, or unexpected vendor changes.
- • Thoughtful escalation of issues will be required when complex judgment, critical decisions, or additional support from senior team members are necessary.
- • Maintaining service quality and composure under significant time pressure is paramount to ensuring a positive member experience.
- • You will strictly adhere to Standard Operating Procedures (SOPs), Quality Assurance (QA) checklists, and internal standards to ensure near-zero-error execution on all tasks.
- • Taking ownership of member-impacting tasks, even when responsibility is not explicitly assigned, is a core expectation of this role.
- • Ensuring clean and efficient handoffs of trip details and responsibilities across shifts and between teammates is vital for continuous support.
- • Proactively flagging edge cases and potential issues early is essential to prevent future disruptions and improve our processes.
- • You will maintain trip profiles, itineraries, and all associated documentation using our internal proprietary tools.
- • Communication with members will be managed through WhatsApp and our internal command center systems, requiring proficiency in both.
- • You will collaborate effectively with internal teams through messaging platforms and workflow management tools.
- • Active participation in ongoing training sessions on new workflows and tools is expected to ensure continuous development and adaptation.
- • This role is not responsible for sales or direct client relationship ownership, allowing you to focus entirely on operational excellence and service delivery.
- • Success in this role means members consistently feel supported, informed, and exceptionally well-cared for throughout their travels.
- • It means ensuring trips run smoothly with minimal last-minute issues or disruptions.
- • It means maintaining communication that is always timely, calm, and clear, even when facing challenging situations.
- • It means ensuring internal systems accurately reflect the real-world status of every trip, providing reliable data for all stakeholders.
- • Ultimately, it means consistently executing operational details flawlessly, ensuring no critical element is ever dropped.
- • You will play a critical part in upholding our client's esteemed luxury standard, ensuring every travel vision designed by Advisors becomes a tangible reality through your precise execution and unwavering support.
- • This is a unique opportunity to work behind the scenes on high-touch, exclusive travel experiences while having a direct and significant impact on member satisfaction and trust.
🎯 Requirements
- • Minimum of 2 years of experience in hospitality, luxury service, concierge roles, travel operations, or premium customer support.
- • Proven experience coordinating complex itineraries involving multiple vendors, destinations, and time zones.
- • Demonstrated exceptional attention to detail with a consistently high standard for accuracy in all work.
- • Strong written communication skills, characterized by a polished, warm, and professional tone.
- • High level of organization and the ability to manage multiple complex trips and tasks simultaneously without compromising quality.
- • Comfort and proficiency operating in an asynchronous, messaging-first communication environment.
- • Ability to remain calm and composed under pressure while moving quickly and efficiently without introducing errors.
- • A strong sense of ownership and accountability for all member-impacting work.
- • Genuine interest in travel and global experiences, with a passion for creating memorable journeys.
- • Exposure to loyalty programs, award flight searches, or points redemptions is a plus.
🏖️ Benefits
- • Fully remote work opportunity, offering flexibility and work-life balance.
- • Competitive salary commensurate with experience and the demands of a luxury service role.
- • Opportunity to work with a world-class luxury travel concierge service and high-net-worth clientele.
- • Professional development and training in advanced travel coordination and luxury service standards.
- • Be part of a dedicated team focused on operational excellence and delivering exceptional member experiences.
- • Potential for growth within a rapidly expanding and innovative company in the luxury travel sector.
Skills & Technologies
Design
Remote
About Scale Army Careers
Scale Army Careers is a platform dedicated to providing information and resources for individuals interested in pursuing a career within the military. It aims to bridge the gap between potential recruits and the opportunities available in various branches of the armed forces. The website offers insights into different roles, training programs, and the overall lifestyle associated with military service. It serves as a comprehensive guide for those seeking to understand the requirements, benefits, and challenges of a career in the army. The platform emphasizes career development and personal growth within a structured and disciplined environment, highlighting the value of service and commitment.
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