Job Overview
Location
San Francisco
Job Type
Full-time
Category
Customer Success
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • As a Majors Customer Success Manager at Harvey AI Inc., you will play a critical role in guiding the company’s largest customers through their journey with Harvey’s AI platform, ensuring they adopt and derive maximum value from the technology while shaping the future of work in elite law firms, Fortune 500 companies, and premier asset managers.
- • Day to day, you will serve as the primary contact for major customers with a prescriptive and consultative approach, lead the integration of Harvey into daily workflows, monitor account health proactively, train and enable end users, engage stakeholders at all levels including executives, and relay customer insights to internal product teams to drive continuous improvement.
- • Harvey AI Inc. is transforming legal and professional services through frontier agentic AI, an enterprise-grade platform, and deep domain expertise, serving 1000+ customers across 60+ countries with strong product-market fit and world-class investor backing, operating at an inflection point to define a new category in real time.
- • In this role, you will develop expertise in enterprise AI adoption, strategic account management, change management for large-scale technology implementations, and executive-level stakeholder influence, while contributing to the evolution of Harvey’s Customer Success program and product roadmap through direct customer advocacy and feedback.
🎯 Requirements
- • Background in management consulting or technology advisory at a top-tier firm, or strategic customer success/account management experience in Enterprise SaaS or legal (big law or in-house) environments
- • Proven history and comfort leading change management and wide-scale adoption for large technology projects
- • Excellent communication and strategic planning skills with the ability to influence stakeholders at every level, including executives
🏖️ Benefits
- • Opportunity to be at the forefront of AI technology and innovation, directly impacting how customers’ businesses operate and thrive
- • Chance to contribute to the growth and direction of Harvey’s rapidly evolving Customer Success program by building best-in-class playbooks and processes
- • Collaborative work environment that promotes growth, learning, and development
Skills & Technologies
About Harvey AI Inc.
Harvey AI Inc. provides a generative artificial-intelligence platform engineered specifically for the legal profession. The software integrates with law-firm workflows to automate contract drafting, review, due-diligence and regulatory research, producing lawyer-quality language grounded in up-to-date statutes and precedents. Harvey combines large language models trained on legal corpora with secure, private-cloud deployment and firm-specific fine-tuning to maintain confidentiality and compliance. Clients range from global law firms to in-house legal departments seeking efficiency gains without compromising accuracy or security. The company was founded in 2022 and is headquartered in San Francisco, California.
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