Job Overview
Location
London
Job Type
Full-time
Category
Customer Success
Date Posted
April 19, 2026
Full Job Description
đź“‹ Description
- • As a Majors Customer Success Manager at Harvey AI, you will serve as the primary strategic advisor to the company’s largest enterprise clients across EMEA, including elite law firms, Fortune 500 companies, and premier asset managers, ensuring they achieve maximum value from Harvey’s AI-powered platform.
- • You will manage end-to-end customer relationships, drive adoption and integration of Harvey into client workflows, monitor account health, lead training and enablement initiatives, and act as a trusted advisor to executive stakeholders.
- • You will collaborate closely with internal teams — including Product, Engineering, and Legal Product Specialists — to relay customer insights, influence product roadmap decisions, and ensure continuous improvement of the platform.
- • You will operate in a fast-paced, high-impact environment where ownership, initiative, and cross-functional collaboration are essential to scaling Harvey’s presence in the legal and professional services sector.
- • This role offers the opportunity to shape the future of AI adoption in knowledge-intensive industries while growing your expertise in enterprise customer success at a high-growth, mission-driven AI company.
🎯 Requirements
- • Extensive experience in strategic customer success or account management within Enterprise SaaS, legal (big law or in-house), or top-tier management consulting environments.
- • Proven track record in leading change management and driving large-scale technology adoption across complex enterprise organizations.
- • Exceptional communication and stakeholder management skills, with the ability to influence executives and technical teams alike.
- • Strong analytical and prioritization abilities, with a results-driven mindset and comfort operating in ambiguous, fast-moving settings.
- • Demonstrated collaboration skills and a team-first mentality, with a proactive approach to problem-solving and client advocacy.
🏖️ Benefits
- • Opportunity to work at the forefront of AI innovation, directly impacting how leading professional services firms leverage technology to transform their operations.
- • Chance to help build and scale Harvey’s Customer Success function, including developing best-in-class playbooks, processes, and customer engagement strategies.
- • Collaborative, high-performance culture that emphasizes learning, ownership, and professional growth in a mission-driven environment.
Skills & Technologies
About Harvey AI Inc.
Harvey AI Inc. provides a generative artificial-intelligence platform engineered specifically for the legal profession. The software integrates with law-firm workflows to automate contract drafting, review, due-diligence and regulatory research, producing lawyer-quality language grounded in up-to-date statutes and precedents. Harvey combines large language models trained on legal corpora with secure, private-cloud deployment and firm-specific fine-tuning to maintain confidentiality and compliance. Clients range from global law firms to in-house legal departments seeking efficiency gains without compromising accuracy or security. The company was founded in 2022 and is headquartered in San Francisco, California.
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