Job Overview
Location
Toronto
Job Type
Full-time
Category
Operations Manager
Date Posted
February 24, 2026
Full Job Description
đź“‹ Description
- • Valence is at the forefront of revolutionizing enterprise leadership coaching through an AI-native platform, offering personalized, expert, and human-like guidance to leaders and employees across Fortune 500 companies. We are not just envisioning the future of work; we are actively building it, partnering with industry leaders in healthcare, financial services, manufacturing, and technology. Our mission is to tackle the most complex challenges that define how AI transforms organizational operations – those without established playbooks, clear answers, or guaranteed success. This is a unique opportunity for individuals driven to be part of a select group shaping the global impact of AI.
- • This role is designed for those who thrive on pushing boundaries, are energized by uncharted territory, and are motivated to redefine the potential of AI for individuals, companies, and the broader world. At Valence, we believe the most valuable work is that which redefines work itself. If you are restless at the edge of possibility and bored by incremental progress, you will find your home here.
- • As the Manager, Business Operations & AI, you will play a pivotal role in architecting and optimizing the AI-powered operational framework that will propel Valence through its next phase of significant growth. This is a rare chance to own and refine the core internal operations of the company, encompassing legal, compliance, human resources, administration, office management, vendor relations, procurement, and security – essentially, the foundational elements that enable our success.
- • Your responsibilities will be critical in empowering the broader Valence team to operate with enhanced speed, maintain laser focus on strategic objectives, and scale seamlessly without encountering operational friction. With direct visibility to executive leadership, you will collaborate closely with the VP of People, the Chief Financial Officer (CFO), and various cross-functional leaders to construct the robust operational infrastructure that underpins our ambitious goals.
- • This position transcends traditional operational support. It is about leveraging People and Business Operations as a strategic competitive advantage. You will be instrumental in designing automation-first workflows, strategically employing AI to eradicate inefficiencies, and building sophisticated systems that ensure an AI-native company operates with unparalleled clarity, precision, and agility.
- • This is a hands-on, builder-oriented role. It is ideal for individuals who possess a deep desire to understand the intricate mechanics of how a company is truly constructed from the ground up. This is a career-defining opportunity for those who are eager to be at the core of operational innovation. If your career aspirations involve managing a large team from a distance or operating at arm's length from direct execution, this role may not align with your objectives.
- • Valence is the sole pioneer in delivering AI-first leadership coaching to large enterprises. Our core mission is to fundamentally transform how the world's leading companies approach learning and development. We achieve this by enhancing team collaboration through AI-powered personalization, meticulously adapting to individual career goals and distinct organizational cultures, and leveraging the most advanced breakthroughs in machine learning and natural language processing.
- • Our impact and innovation have garnered recognition in prestigious publications such as Harvard Business Review, TIME, World Economic Forum, Financial Times, and Forbes. We have also been acknowledged as one of Inc. 5000's fastest-growing private companies in America. Our client roster comprises some of the most diverse and sophisticated enterprise AI implementations globally, including esteemed organizations like Coca-Cola, Delta, Nestlé, General Mills, Schneider Electric, Deutsche Telekom, AstraZeneca, Prudential, CVS, and Bristol Myers Squibb.
- • Working at Valence offers a unique pathway to collaborate directly with Fortune 500 technology leaders. You will cultivate deep expertise by engaging with the most complex enterprise AI deployments, gaining invaluable insights into the varied strategic approaches organizations take towards AI transformation. These are not merely enterprise clients; they are the vanguards defining what AI-first business transformation truly looks like across every major industry sector.
🎯 Requirements
- • Proven experience in business operations, with a strong emphasis on process optimization, automation, and scaling operations within a high-growth technology environment.
- • Demonstrated ability to leverage AI and automation tools to drive efficiency and build scalable operational systems.
- • Strong understanding of core business functions including HR, legal, compliance, finance, and procurement, with the ability to integrate them into cohesive operational frameworks.
- • Excellent project management and problem-solving skills, with a track record of successfully managing complex initiatives from conception to completion.
- • Bachelor's degree in Business Administration, Operations Management, or a related field, or equivalent practical experience.
🏖️ Benefits
- • Competitive salary and equity package.
- • Comprehensive health, dental, and vision insurance.
- • Generous paid time off and holidays.
- • Opportunities for professional development and continuous learning.
- • Direct impact on the strategic direction of a rapidly growing, AI-native company.
Skills & Technologies
REST
Onsite
About Valence
Valence is a customer data platform (CDP) designed to help businesses unify, understand, and activate their customer data. It provides a comprehensive solution for collecting data from various sources, creating unified customer profiles, and enabling personalized customer experiences across marketing, sales, and service channels. Valence focuses on empowering companies to gain deeper insights into customer behavior, segment audiences effectively, and deliver targeted campaigns. Their platform aims to break down data silos and provide a single source of truth for customer information, ultimately driving better engagement and business outcomes. Valence supports businesses in leveraging their data to build stronger customer relationships and achieve their growth objectives.
