Job Overview
Location
United States Work at Home
Job Type
Full-time
Category
Operations
Date Posted
April 12, 2026
Full Job Description
đź“‹ Description
- • Lead a team of Implementation Managers to deliver positive client experiences across under-500 employee sales markets, overseeing implementations for new and renewing commercial clients while partnering with sales and matrix teams to drive timely, high-quality outcomes.
- • Foster a culture of inclusion and accountability through strategic coaching and continuous growth, managing team capacity, pipeline, and staffing to ensure service delivery meets client commitments and business needs such as backfills, upskilling, and time-off coverage.
- • Drive service excellence using data-driven decisions and proactive risk management, transform broad strategies into actionable goals, and ensure client satisfaction by collaborating with partners and communicating updates via dashboards and reports.
- • Serve as primary escalation contact for operational issues, partner with internal teams for swift resolutions, and partner with Sales on client renewal and retention planning using market and competitive insights to strengthen team positioning and drive growth.
- • Proactively identify, champion, and execute process improvement initiatives to support client growth and retention, while providing executive communication and reporting on market performance.
🎯 Requirements
- • High School Diploma or GED required, bachelor’s degree preferred
- • 3+ years of healthcare industry experience with strong understanding of its complexities, challenges, and evolving landscape
- • 3+ years of experience driving successful client implementations and earning trust through strong interpersonal presence and persuasive communication
- • 3+ years of experience using data to identify trends and opportunities, deliver strategic insights, and manage a complex book of business
- • Proven ability to inspire high-performing teams and drive continuous improvement through effective leadership and coaching
- • Proficient technical skills including Microsoft Word, Excel, PowerPoint, and Tableau
- • Excellent verbal and written communication skills with ability to lead and influence internal and external matrix partners
- • Ability to travel up to 20%
🏖️ Benefits
- • Comprehensive health benefits including medical, vision, dental, and well-being and behavioral health programs starting day one
- • 401(k) retirement plan and company-paid life insurance
- • Tuition reimbursement and a minimum of 18 days of paid time off per year plus paid holidays
- • Eligibility to participate in an annual bonus plan
- • Remote work opportunity with requirement for cable broadband or fiber optic internet (10Mbps download/5Mbps upload)
Skills & Technologies
About The Cigna Group
The Cigna Group is a global health services company formed in 1982 through the merger of Connecticut General and INA Corporation. It provides medical, dental, disability, life and accident insurance, pharmacy benefit management, and behavioral health services to employers, individuals and government entities. Headquartered in Bloomfield, Connecticut, the company operates in over 30 countries and jurisdictions, serving more than 180 million customer relationships worldwide through its subsidiaries and affiliates.
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