Manager, Client Success (PST / MST)

StackAdapt Inc.

Job Overview

Location

British Columbia; Calgary, Alberta, Canada; United States

Job Type

Full-time

Full Job Description

📋 Description

• The Manager of Client Success will lead a team of Client Success Managers in providing industry-leading customer service and acting as trusted advisors to clients using the StackAdapt platform in a self-serve capacity, driving retention, growth, and satisfaction across the customer lifecycle.
• Day to day responsibilities include leading, developing, and inspiring a global team of Client Success Managers; partnering with Inside Sales to build a world-class onboarding program; acting as a trusted advisor to clients; driving efficiencies through automation; fostering collaboration and knowledge-sharing; tracking and analyzing client success metrics and KPIs; owning the customer support platform and ticketing systems; and serving as a client advocate within the company.
• StackAdapt is a remote-first, AI-powered marketing technology company that enables marketers to reach, engage, and convert audiences with precision through its platform, which delivers 465 billion automated optimizations per second. The company is recognized for its innovative culture, award-winning customer service, and inclusive workplace, with accolades including G2 Top Software for 2026 and Great Place to Work® certifications.
• In this role, the person will develop leadership expertise in scaling client success operations, gain deep experience in data-driven customer retention strategies, influence cross-functional initiatives with Sales and Product, and shape the future of customer service at a high-growth tech company while advancing their career in people management and client advocacy.

🎯 Requirements

• Extensive media experience and programmatic knowledge
• 3+ years of experience managing a client-facing team and growing revenue
• Demonstrated success in leading high-performing client-facing teams, including direct people leadership and cross-functional collaboration
• Proven ability to inspire and energize teams, with a passion for mentorship and team development
• Established track record of overcoming challenges, driving solutions, and making data-driven decisions
• Strong interpersonal, verbal, and written communication skills, with the ability to simplify and communicate technical concepts

🏖️ Benefits

• Highly competitive salary
• Retirement/401K/Pension Savings globally
• Competitive Paid Time Off packages including birthday off
• Access to a comprehensive mental health care program
• Health benefits from day one of employment
• Work from home reimbursements
• Optional global WeWork membership
• Robust training and onboarding program
• Coverage and support for personal development initiatives (conferences, courses, books)
• Access to StackAdapt programmatic courses and certifications
• Awesome parental leave program
• Friendly, welcoming, and supportive culture
• Social and team events

Skills & Technologies

Remote

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StackAdapt Inc.

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About StackAdapt Inc.

StackAdapt is a self-serve programmatic advertising platform specializing in native, display, video, connected TV, and audio ads. It offers data-driven audience targeting, real-time bidding, and campaign management tools for brands and agencies. The platform integrates machine learning for optimization and provides detailed analytics to improve performance.

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