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This position was posted on April 18, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Remote - USA
Job Type
Full-time
Category
Customer Success
Date Posted
April 18, 2026
Full Job Description
📋 Description
- • Manager, Customer Success role focused on leading a team of Customer Success Managers and Specialists to drive adoption, mitigate risk, and identify upsell opportunities while delivering world-class customer experience for key accounts across multiple specialties.
- • Day-to-day responsibilities include designing and executing customer success strategies, managing KPIs and milestones, mentoring and coaching team members, collaborating with cross-functional teams to optimize processes, forecasting at-risk customers, and partnering with leadership to establish strategic plans aligned with company objectives.
- • Modernizing Medicine (ModMed) is a fast-growing Healthcare IT company founded in 2010 by a practicing physician and tech entrepreneur, known for its 'for doctors, by doctors' philosophy and AI-enabled, specialty-specific cloud platform that centers patients in care.
- • The role offers opportunity to learn strategic leadership in customer success, develop expertise in SaaS metrics and revenue growth, enhance coaching and team development skills, and contribute to improving patient outcomes through healthcare technology innovation.
Skills & Technologies
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About Modernizing Medicine, Inc.
Modernizing Medicine, Inc. (ModMed) is a leading provider of integrated software solutions for specialty medical practices. Their platform, EMA®, offers electronic health records (EHR), practice management, and revenue cycle management, all designed to streamline workflows and improve patient care. ModMed focuses on delivering intuitive, cloud-based technology that helps physicians reduce administrative burdens, enhance diagnostic capabilities, and optimize financial performance. The company serves a wide range of medical specialties, empowering healthcare providers with tools to manage their practice efficiently and deliver better outcomes for their patients. Their commitment to innovation drives continuous development of their comprehensive healthcare IT solutions.
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