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Manager, Customer Success

Deel, Inc.

Job Overview

Location

USA

Job Type

Full-time

Full Job Description

📋 Description

• As Manager, Customer Success at Deel, you will lead and grow a team of Customer Success Managers in your region, driving customer retention, renewal, and expansion while ensuring exceptional outcomes for global clients.
• Day to day, you will recruit, hire, train, and coach CSMs, analyze customer and product data to identify improvement opportunities, partner with Operations to optimize workflows, and proactively enhance team efficiency and customer experience.
• Deel is the all-in-one payroll and HR platform for global teams, serving customers in 150+ countries with a fully remote workforce of 7,000+ across 100+ countries, backed by a $17.3B valuation and $1B ARR, recognized as a CNBC Disruptor 50 and Forbes Cloud 100 company.
• In this role, you will develop leadership expertise in scaling high-performing SaaS teams, deepen your strategic impact on revenue growth, and build a career-defining track record in global customer success within one of the fastest-growing B2B SaaS companies in history.

Skills & Technologies

Remote

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Deel, Inc.

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About Deel, Inc.

Deel is a San Francisco-based payroll and compliance platform that enables businesses to hire, pay, and manage contractors and employees in over 150 countries. It automates onboarding, localized contracts, tax filings, and payments while ensuring adherence to local labor laws. The cloud software integrates with HR and accounting systems, offers visa and immigration support, and provides employer-of-record services for companies without local entities. Founded in 2019, Deel serves thousands of remote-first and distributed organizations, helping them scale global teams quickly and reduce administrative overhead associated with international employment.

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