Job Overview
Location
Remote-APAC
Job Type
Full-time
Category
Customer Success
Date Posted
April 14, 2026
Full Job Description
đź“‹ Description
- • As a Manager, Customer Success (APAC) at Remote Referral Board Inc., you will lead and scale a regional pod covering all customer success segments in APAC—Growth, SMB, Mid-Market, and Enterprise—driving retention, team health, and cross-functional collaboration to enhance the customer experience.
- • You will own day-to-day execution of the APAC pod’s performance cadence, including forecasting, risk reviews, renewals health, and expansion motions, while ensuring consistent application of CS processes, SLAs, and documentation standards across the team.
- • You will partner closely with Sales, Product, Support, Implementations, and Solutions teams to remove blockers, align on account plans, drive renewals, and coordinate cross-functional responses during escalations.
- • You will develop talent by onboarding, coaching, and creating clear growth paths for CSMs, while maintaining deep product knowledge and ensuring the team stays current on new features and policies.
- • You will operate in a fully remote, asynchronous, global environment, leveraging strong written communication and comfort with async work to lead across time zones and cultures.
- • You will contribute to Remote’s mission of enabling compliant global employment by helping businesses recruit, pay, and manage international teams with ease, supported by a culture of innovation, automation, and AI integration.
🎯 Requirements
- • Meaningful people leadership experience in Customer Success or equivalent customer-facing leadership
- • Strong command of the customer lifecycle across onboarding, adoption, renewals, and expansion
- • Proven ability to manage high-stakes escalations with calm, structured decision-making
- • Strong operational discipline: ability to instrument, report, and improve performance through data
- • Experience coaching across multiple segments and account complexities
- • Comfortable in a global, async environment with strong written communication
- • Fluency in English (written and spoken)
- • Demonstrated ability to apply automation and AI capabilities in work
- • Experience working remotely is a plus (not required)
🏖️ Benefits
- • Work from anywhere (fully remote)
- • Flexible paid time off
- • Flexible working hours (async-first culture)
- • 16 weeks paid parental leave
- • Mental health support services
- • Stock options
- • Learning budget
- • Home office budget and IT equipment
- • Budget for local in-person social events or co-working spaces
Skills & Technologies
About Remote Referral Board Inc.
Remote Referral Board operates a SaaS platform that enables companies to launch employee referral programs for remote and distributed teams. Recruiters create job postings and invite employees to submit referrals; the system tracks candidate progress, automates reward workflows and provides analytics on source-to-hire performance. The software integrates with ATS, Slack and Microsoft Teams, supports custom branding and offers tiered pricing for startups to enterprises. Founded in 2020, the company was built to help remote-first organizations scale hiring through trusted employee networks while reducing agency spend and time-to-fill.
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