Manager, Customer Success - APAC

📋 Description

• • As a Manager, Customer Success (APAC) at Remote Technologies Inc., you will lead and scale a regional pod covering all Customer Success segments in APAC—Growth, SMB, Mid-Market, and Enterprise—driving retention, execution, and team health while partnering cross-functionally to improve the customer experience.
• • Day to day, you will lead, coach, and performance-manage the APAC regional pod; own weekly, monthly, and quarterly performance cadence (forecasting, risk reviews, renewals health, expansion motions); ensure consistent application of CS processes and SLAs; partner with Sales and AM on account plans and renewals; build escalation readiness; improve onboarding, adoption, and retention by fixing process gaps; develop talent through onboarding, coaching, and growth paths; and maintain strong product knowledge across the pod.
• • You will join Remote’s Customer Experience team, a globally distributed, async-first organization solving global employment compliance with innovation at its core—where Automation and AI are embedded in every role, and team members span 6 continents, united by a mission to make international hiring, pay, and management simple and fair.
• • In this role, you will develop leadership expertise in scaling regional CS operations, deepen your ability to drive retention and expansion across diverse customer segments, strengthen cross-functional influence with Product, Sales, and Support teams, and grow your impact in a mission-driven company shaping the future of global work.