Manager, Customer Success (ENT/Ophth)

📋 Description

• • Manager, Customer Success (ENT/Ophth) at Modernizing Medicine, Inc. leads a team of Customer Success Managers focused on driving adoption, mitigating risk, and identifying upsell opportunities for Otolaryngology & Ophthalmic clinical solutions.
• • Day-to-day responsibilities include designing and executing customer success strategies, managing KPIs and milestones, mentoring and coaching team members, collaborating across departments to optimize processes, forecasting at-risk customers, and inspiring customer-centricity organization-wide.
• • Modernizing Medicine (ModMed) is a fast-growing Healthcare IT company founded in 2010 by a physician and tech entrepreneur, known for its 'for doctors, by doctors' philosophy and AI-enabled, specialty-specific cloud platform that centers patient care.
• • The role offers the opportunity to partner with leadership on strategic planning, achieve measurable KPIs in revenue growth and retention, develop leadership and coaching skills, and contribute to a mission-driven culture recognized as a Top Place to Work with awards including 2025 Globee Gold for 'Technology Team of the Year' and #1 EHR in 11 Specialties per Black Book Awards.