Job Overview
Location
Tokyo, Japan
Job Type
Full-time
Category
Customer Success
Date Posted
April 22, 2026
Full Job Description
đź“‹ Description
- • Manager, Customer Success Japan – Lead Notion’s Japan Customer Success team to drive adoption, retention, and expansion of Notion’s connected workspace platform, directly impacting customer outcomes and business growth in a key APAC market.
- • Day to day: Develop and execute regional CS strategy aligned with company goals; lead, coach, and develop a team of 8+ Customer Success Managers across Scaled and Dedicated motions; partner with Sales, Solutions Engineering, and Professional Services to ensure seamless onboarding and delivery; build executive relationships with key customers; gather and advocate for customer feedback to influence product; establish and monitor KPIs/OKRs and health metrics for proactive intervention; optimize processes using CSM tools to improve team efficiency and customer journey.
- • About the team or company: Notion is a fast-growing SaaS company providing an all-in-one workspace for docs, notes, projects, calendar, and email with AI integration, used by millions including Toyota, Figma, and OpenAI; culture emphasizes in-person collaboration with Anchor Days (Mondays, Tuesdays, Thursdays) in Tokyo office; Customer Success team is central to delivering value and ensuring long-term customer success.
- • What the person can learn or achieve: Develop strategic leadership in scaling CS operations in a high-growth SaaS environment; deepen expertise in customer health metrics, retention, and expansion strategies; strengthen cross-functional influence across GTM teams; grow leadership capabilities in talent development and operational excellence; drive measurable impact on net dollar retention and customer advocacy in Japan.
🎯 Requirements
- • 3+ years of experience leading Customer Success or GTM functions in a fast-growing SaaS environment with focus on post-sales motions
- • Experience managing diverse customer segments (Commercial to Mid Market) and collaborating cross-functionally with internal stakeholders
- • Proven ability to attract, inspire, develop, and retain top talent as a people leader
- • Customer-centric mindset with passion for understanding customer business priorities and sources of value
- • Data-driven approach to setting performance indicators and applying systems thinking across the customer lifecycle
- • Growth mindset, adaptability, and readiness to drive adoption and usage to maximize net dollar retention in Japan
🏖️ Benefits
- • Opportunity to lead and shape the Customer Success strategy for Notion’s Japan market with direct business impact
- • Work with a mission-driven company used by industry leaders like Toyota, Figma, and OpenAI
- • Hybrid in-office collaboration model with Anchor Days (Mondays, Tuesdays, Thursdays) fostering team connection and innovation
- • Access to professional growth in a fast-paced, innovative SaaS environment with exposure to AI-enhanced tools
- • Inclusive, equal opportunity workplace committed to diversity, accessibility, and reasonable accommodations
Skills & Technologies
About Notion Labs, Inc.
Notion Labs, Inc. develops a unified workspace platform that combines documents, databases, kanban boards, calendars, and wikis. Headquartered in San Francisco, the company offers collaborative tools for teams and individuals to plan, write, organize, and share knowledge. The software integrates with third-party services and supports real-time editing, templates, and permissions management. Founded in 2013, it serves global users across education, technology, and enterprise sectors, aiming to replace fragmented productivity apps with a single, modular environment.
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