Manager, Customer Success Management

Highspot Inc.

Job Overview

Location

India - Hyderabad

Job Type

Full-time

Full Job Description

📋 Description

• We are seeking a Manager, Customer Success Management to lead our Customer Success team in India.
• The Manager, Customer Success Management will be responsible for developing and executing a customer success strategy that drives customer adoption, retention, and growth.
• This role will involve leading a team of Customer Success Managers to ensure seamless onboarding, ongoing support, and proactive engagement with customers.
• The Manager, Customer Success Management will work closely with cross-functional teams, including Sales, Marketing, and Product to ensure alignment and drive business outcomes.
• Key responsibilities include developing and executing customer success plans, identifying and mitigating customer risk, and driving customer satisfaction and retention.
• The Manager, Customer Success Management will also be responsible for analyzing customer data and metrics to inform business decisions and drive growth.
• This role requires a strong understanding of customer success principles, excellent communication and leadership skills, and the ability to drive results in a fast-paced environment.
• The Manager, Customer Success Management will be a key member of our India leadership team and will play a critical role in driving business growth and customer satisfaction in the region.
• We are looking for a seasoned customer success leader with a proven track record of driving customer success and growth.
• The ideal candidate will have a strong understanding of sales enablement technologies and a passion for driving customer success.
• This role offers a unique opportunity to join a high-growth company and make a meaningful impact on customer success and business growth.

🎯 Requirements

• 8+ years of experience in customer success, sales, or a related field.
• Proven track record of driving customer success and growth.
• Strong understanding of customer success principles and sales enablement technologies.
• Excellent communication and leadership skills.
• Ability to analyze customer data and metrics to inform business decisions.
• Strong understanding of sales enablement platforms and technologies.
• Experience working in a fast-paced environment and driving results.

🏖️ Benefits

• Competitive salary and bonus structure.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) matching program.
• Paid time off and holidays.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.

📍 Location

• India - Hyderabad

Skills & Technologies

Onsite

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Highspot Inc.

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About Highspot Inc.

Highspot provides AI-driven sales enablement software that equips sellers with content, training, and guidance. The platform unifies content management, sales training, buyer engagement analytics, and revenue analytics to improve rep productivity and revenue outcomes. Features include content scoring, AI recommendations, digital sales rooms, conversation intelligence, and coaching tools. Highspot integrates with CRM, email, and communication systems to embed enablement into daily workflows. Founded in 2012 and headquartered in Seattle, it serves enterprise and mid-market customers across technology, manufacturing, financial services, and healthcare sectors globally.

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