Job Overview
Location
San Francisco
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 21, 2026
Full Job Description
đź“‹ Description
- • As Manager, Customer Success at PagerDuty, you will lead a team of Customer Success Managers responsible for driving product adoption, retention, and measurable business value for enterprise customers in a fast-growing Digital Operations Management platform trusted by Fortune 100 companies.
- • Day to day, you will advocate for customers by understanding their needs and acting as their voice internally, guide CSMs in building success strategies, monitor retention and expansion metrics, partner cross-functionally with Sales and Product, and improve team processes using tools like Salesforce and Gainsight.
- • PagerDuty is a global leader in Digital Operations Management with offices in 8 major cities, serving over 13,000 organizations including GE, Netflix, and Shopify, and recognized as a Great Place to Work-certified™ company with strong values around accountability, collaboration, and belonging.
- • In this role, you will develop high-performing teams, refine customer success processes, drive revenue retention and growth, and gain leadership experience in a data-driven, customer-centric organization at the forefront of AI-powered operational resilience.
🎯 Requirements
- • Bachelor’s degree required
- • 6+ years of experience in customer-facing SaaS roles with 2+ years of people management experience preferred
- • Proven track record of high performance in managing strategic customers
- • Strong analytical skills with ability to use data to drive strategic decisions
- • Experience with customer success and sales tools (Salesforce, Gainsight, Tableau, Gong, etc)
- • Demonstrated ability to manage complex client relationships
🏖️ Benefits
- • Competitive salary range of $121,800 - $167,100 USD base pay
- • Comprehensive benefits package including health, dental, and vision
- • Flexible work arrangements under a hybrid model
- • Company equity and ESPP (Employee Stock Purchase Program)
- • Generous paid vacation, paid holidays, sick leave, and Dutonian Wellness Days
- • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
- • Paid volunteer time off: 20 hours per year
- • Mental wellness programs and company-wide hack weeks
Skills & Technologies
About PagerDuty, Inc.
PagerDuty provides a digital operations management platform that aggregates machine data and human context to orchestrate incident response for software systems. Its SaaS solution monitors infrastructure, applications and services to detect disruptions, alert responders, automate remediation and learn from incidents. Serving DevOps, ITOps and security teams, the company integrates with over 500 tools, offers on-call scheduling, runbook automation and analytics to reduce downtime and improve reliability.
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