Manager, Customer Success (Orthopedics)

📋 Description

• • Manager, Customer Success (Orthopedics) at Modernizing Medicine, Inc. leads a team of Customer Success Managers focused on driving adoption, mitigating risk, and identifying upsell opportunities for the company’s Orthopedic clinical solution while ensuring a world-class customer experience.
• • Day to day responsibilities include designing and executing customer success strategies, managing KPIs and long-term goals aligned with company objectives for revenue, growth, and retention, mentoring and coaching team members, collaborating with operational teams on resource planning and budgeting, and partnering across departments to represent customer needs and optimize the customer journey.
• • Modernizing Medicine is a fast-growing Healthcare IT company founded in 2010 by a practicing physician and a tech entrepreneur, known for its 'for doctors, by doctors' philosophy and AI-enabled, specialty-specific cloud platform that centers patients in care. The company employs over 4,500 passionate problem-solvers globally, with headquarters in Boca Raton, Florida, and a significant presence in Hyderabad, India, and has been recognized as a Top Place to Work, winner of the 2025 Globee Business Award for 'Technology Team of the Year,' and ranked #1 EHR in 11 Specialties by the 2025 Black Book Awards.
• • In this role, the individual will develop leadership expertise in SaaS customer success, gain experience in strategic planning and KPI management within a high-growth healthcare technology environment, enhance coaching and team development skills, and contribute directly to reducing churn, increasing revenue, and improving patient outcomes through optimized customer experiences.