Job Overview
Location
Americas (USA or Canada)
Job Type
Full-time
Category
Customer Support
Date Posted
May 8, 2026
Full Job Description
đź“‹ Description
- • Manager, Customer Support at Juniper Square, Inc. leads a team of Customer Support Specialists to deliver best-in-class support experiences, serving as a strategic partner to customers and driving product and process improvements through deep customer insights.
- • Day to day responsibilities include managing, coaching, and supporting the support team; communicating vision and direction; developing team members through feedback and growth pathways; guiding the team through AI-driven transformation; using data and AI tools to improve workflows and performance; monitoring SLAs across channels; acting as an escalation point for complex issues; collaborating cross-functionally on product and experience initiatives; and owning team processes, documentation, and continuous improvement.
- • Juniper Square is a mission-driven company digitizing private markets to increase efficiency, transparency, and access in commercial real estate, private equity, and venture capital. The company operates with a digital-first hybrid model across the U.S., Canada, India, Luxembourg, and England, with physical offices in San Francisco, New York City, Mumbai, and Bangalore, and values innovation, collaboration, and employee growth.
- • In this role, you will develop leadership expertise in scaling support teams through technological change, build high-performing teams by investing in individual growth, gain deep fluency in SaaS support operations and AI integration, and position yourself as a talent developer whose impact extends beyond support into broader organizational success.
🎯 Requirements
- • 2+ years of management experience with a demonstrated track record of leading teams through meaningful change
- • Demonstrated leadership experience in a fast-paced, results-driven environment prioritizing customer relationships and team success
- • Ability to learn complex software products and customer workflows quickly to serve as a knowledge resource for the team
- • Strong desire to achieve a best-in-class support experience with a positive, 'can do' attitude that drives team engagement
- • Previously held a customer-facing role at a B2B or SaaS company that resulted in advancement
- • Excellent communicator with strong interpersonal skills
- • Genuine enthusiasm for AI tools and their role in the future of support, including prior experience driving adoption and leading by example
🏖️ Benefits
- • Health, dental, and vision care for you and your family
- • Life insurance
- • Mental wellness coverage
- • Fertility and growing family support
- • Flex Time Off in addition to company-paid holidays
- • Paid family leave, medical leave, and bereavement leave policies
- • Retirement saving plans
- • Allowance to customize your work and technology setup at home
- • Annual professional development stipend
Skills & Technologies
About Juniper Square, Inc.
Juniper Square is a SaaS provider focused on investment-management software for the private funds industry. Founded in 2014 and headquartered in San Francisco, the platform streamlines fundraising, investor onboarding, capital calls, distributions, reporting, and compliance workflows for real estate, private equity, and venture capital managers. It integrates CRM, document management, e-signature, and analytics into a single cloud system to reduce manual processes and improve transparency. The company serves hundreds of fund sponsors managing tens of thousands of investors and billions in assets under administration.
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