Job Overview
Location
Remote-USA
Job Type
Full-time
Category
Operations
Date Posted
April 15, 2026
Full Job Description
đź“‹ Description
- • The Manager, Dispute Change Execution leads a team of technical and professional staff in delivering high-quality dispute processing projects, parameter configurations, solution setups, and quality assurance testing, ensuring operational integrity and client satisfaction.
- • Day-to-day responsibilities include managing project implementation staff, forecasting and developing skilled resources, guiding procedural workflows, establishing project management principles, maintaining knowledge of dispute processing platforms and industry best practices, collaborating with senior leadership, managing stakeholder relationships, overseeing testing and issue resolution for new product releases, and creating performance standards to evaluate team productivity and accuracy.
- • Velera is the nation’s premier payments credit union service organization (CUSO) and integrated fintech solutions provider, serving over 4,000 financial institutions across North America with a mission to accelerate partners’ success through innovative financial technology and inspired service, fostering an inclusive workplace where diverse talent thrives.
- • The role offers the opportunity to lead transformation initiatives, drive operational efficiencies, influence strategic planning, develop leadership and project management expertise, and make measurable impacts on client experience and dispute processing platform reliability.
🎯 Requirements
- • Bachelor’s Degree in a related field or equivalent combination of experience and education
- • 8 years of experience in the credit/debit card and/or financial industry, including 5 years in client project and/or conversion-related experience
- • 5 years of management experience preferred
- • Working knowledge of card processing systems preferred
🏖️ Benefits
- • Competitive wages
- • Medical with telemedicine, Dental and Vision coverage
- • 401(k) with employer match
- • Paid Time Off (PTO), 12 Paid Holidays, Maternity/Parental/Family Care Leave
- • Tuition Reimbursement and Wellness program
- • Health Savings Accounts (HSA) with company contributions, Flexible Spending Accounts (FSA), Supplemental Insurance
- • Mental Health and Well-being support via Employee Assistance Program (EAP)
- • Community Volunteer Time Off and Company Paid Disability Insurance
Skills & Technologies
About CO-OP Financial Services
CO-OP Financial Services, operating as Velera, is a financial technology cooperative serving credit unions across the United States. It provides payment processing, digital banking platforms, ATM and shared-branch networks, fraud management and data analytics tools. The organization enables credit unions to offer members secure, modern banking experiences comparable to large banks while maintaining cooperative ownership and governance. Services include credit, debit and prepaid card processing, online and mobile banking solutions, real-time payments and contactless technologies. Founded in 1981, the company rebranded its technology arm to Velera in 2023 to emphasize innovation and growth in the fintech sector.
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