Manager, Field Engineering – Post-sales

CodeRabbit, Inc.

Job Overview

Location

Boston, MA

Job Type

Full-time

Full Job Description

📋 Description

• Lead and scale a high-performing team of post-sales Field Engineers focused on onboarding, implementation, customer enablement, and long-term technical success for CodeRabbit customers.
• Partner with Customer Success and Sales teams to ensure seamless transitions from pre-sales to post-sales engagements, guiding customers through deployment, configuration, integration, and optimization of the CodeRabbit platform.
• Coach Field Engineers through complex customer environments, technical escalations, and architecture discussions while establishing and scaling implementation methodologies, onboarding frameworks, technical health checks, and adoption best practices.
• Act as an escalation point for complex customer issues, coordinating closely with Product, Engineering, and Support teams, and drive customer enablement through trainings, workshops, office hours, and technical guidance sessions.
• Improve operational excellence through documentation, implementation playbooks, troubleshooting guides, and internal tooling, while recruiting, onboarding, and developing top-tier Field Engineering talent.
• Partner cross-functionally with Product and Engineering teams to communicate customer feedback and influence roadmap priorities, staying current on trends in AI-powered developer tools, cloud infrastructure, CI/CD systems, and modern software delivery workflows.

🎯 Requirements

• 6+ years of experience in customer-facing technical roles, including 2+ years leading Solutions Engineering, Customer Engineering, Technical Account Management, or Field Engineering teams.
• Experience leading customer onboarding, implementation, or technical adoption programs for SaaS or developer-focused products.
• Strong technical background with software development tools, APIs, cloud infrastructure, and CI/CD platforms.
• Experience managing technical escalations and supporting customers in production environments.
• Demonstrated ability to coach and develop high-performing customer-facing technical teams.
• Strong organizational and operational skills with the ability to manage multiple customer priorities simultaneously.

🏖️ Benefits

• Opportunity to lead and scale a high-performing technical team in an innovative AI-driven R&D company.
• Direct impact on customer success and adoption of next-generation Gen AI code review technology.
• Collaboration with cross-functional teams including Product, Engineering, Sales, and Support to shape product roadmap and customer outcomes.
• Exposure to cutting-edge AI-powered developer tools, cloud infrastructure, and modern software delivery workflows.
• Professional growth through mentoring, coaching, and building implementation frameworks and enablement programs.

Skills & Technologies

Kubernetes

Terraform

GitHub

Hybrid

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CodeRabbit, Inc.

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About CodeRabbit, Inc.

CodeRabbit provides an AI-powered code review platform that integrates with GitHub and GitLab. It automatically analyzes pull requests, identifies bugs, enforces style rules, and suggests improvements in real time. The service supports multiple languages and frameworks, offers customizable policies, and maintains a privacy-focused architecture to keep proprietary code secure.

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