Project Manager III- Support

Motiv Inc.

Job Overview

Location

Pakistan - Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a Project Manager III on the Operations & Transformation team at Motive, you will lead complex, cross-functional projects that directly support the Customer Support organization, turning strategy into execution across process, policy, data, and technology initiatives that improve customer experience and operational efficiency.
• You will own and lead a portfolio of mid- to large-scale projects supporting Tier 1 and Tech Support, managing timelines, budgets, resources, and risks while ensuring alignment with business objectives and measurable outcomes.
• The Operations & Transformation team partners with senior leaders across Product, Sales, IT, Finance, and Services to drive scalable, high-quality support operations that empower Motive’s nearly 100,000 customers across industries like transportation, logistics, construction, and energy.
• In this role, you will develop expertise in enterprise-scale project governance, data-driven decision making using Salesforce and Tableau, and change management for support initiatives, positioning you as a leader in operational transformation within a fast-growing, mission-driven technology company.
• You will mentor other project managers, refine project management frameworks and templates, and contribute to the evolution of standardized practices that raise delivery quality and consistency across the Services organization.
• Your work will directly impact customer satisfaction (CSAT), resolution rates, and support team productivity by enabling data-backed improvements to workflows, tools, and processes that reduce manual effort and increase scalability.
• You will facilitate executive-ready reporting and decision-making through structured governance, clear risk mitigation planning, and concise updates that keep stakeholders informed and accountable.
• By leading change management efforts—including impact assessments, ROI analysis, communications, training, and adoption tracking—you will ensure that new support initiatives are not only implemented but successfully embraced by operational teams.
• You will conduct project retrospectives to continuously improve intake, prioritization, planning, and execution standards, fostering a culture of learning and operational excellence within the Services organization.
• Your leadership will help Motive maintain its mission of making physical operations safer, more productive, and more profitable through technology that unifies safety, operations, and finance teams in a single platform powered by industry-leading AI.

🎯 Requirements

• 4+ years of professional experience in project management with a proven track record of leading complex, cross-functional initiatives from strategy through execution.
• Demonstrated ability to manage multiple concurrent projects and portfolios, balancing scope, schedule, resources, and quality while delivering against defined success metrics.
• Strong stakeholder management and communication skills, including experience presenting to and influencing senior leaders and cross-functional partners.
• Deep familiarity with project management methodologies and tools (e.g., Jira, Asana, Smartsheet, Microsoft Project) and comfort establishing governance, cadences, and working agreements.
• Data-driven mindset with hands-on experience using Salesforce, BI tools (e.g., Tableau, Looker), and spreadsheets to analyze trends, build dashboards, and support decision-making.
• Proven experience in risk management and mitigation planning, including dependency mapping and contingency planning for multi-team initiatives.
• High degree of ownership, accountability, and follow-through, with the ability to drive clarity in ambiguous environments and keep projects moving forward.
• Project Management Professional (PMP) certification or equivalent required, or a strong commitment to obtain it within a defined timeframe after joining.

🏖️ Benefits

• Opportunity to work remotely from Pakistan with a global technology company serving nearly 100,000 customers across diverse industries.
• Exposure to senior leadership and cross-functional collaboration with teams in Product, Sales, IT, Finance, and Services, enabling high-impact visibility and career growth.
• Access to modern tools including Salesforce, Tableau, Jira, Asana, and Smartsheet to drive data-informed project management and reporting.
• Professional development through mentoring other project managers and contributing to the evolution of organizational project management standards and templates.
• Involvement in meaningful work that improves customer support processes, workflows, and customer experience for fleets in transportation, logistics, construction, and more.
• Commitment to diversity, equity, and inclusion as a core value, with equal opportunity employment practices and support for diverse backgrounds and perspectives.

Skills & Technologies

Remote

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Motiv Inc.

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About Motiv Inc.

Motiv Inc. provides fleet management software and hardware to commercial vehicle operators. The platform combines GPS tracking, electronic logging, dash cameras, vehicle diagnostics, and fuel card integration in one interface. Customers use the service to monitor driver behavior, optimize routes, reduce fuel spend, maintain compliance with DOT regulations, and improve safety. Founded in 2015, the company serves regional and national fleets across logistics, construction, field services, and passenger transportation sectors.

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