Manager, Growth Operations

📋 Description

• • Haven Headache and Migraine Relief is at the forefront of revolutionizing migraine care, addressing a significant unmet need for millions of Americans suffering from this debilitating neurological condition. Backed by a strong syndicate of investors including Runa Capital, Westbound Equity, Precursor Ventures, and 1843 Capital, Haven is dedicated to transforming the treatment landscape through a sophisticated blend of telemedicine, AI-driven monitoring, and highly personalized care plans. The impact of Haven's approach is already evident, with initial patient cohorts experiencing a remarkable 70% improvement rate and a halving of headache-impacted days.
• • This pivotal role of Manager, Growth Operations is central to Haven's mission of driving patient conversion and ensuring a seamless, high-quality experience from initial contact through to ongoing care. The successful candidate will lead and develop the Growth Operations team, which serves as the crucial first point of contact for every prospective patient. This team's performance directly shapes the patient journey, influencing conversion rates and fostering a positive initial impression. The role demands a strategic leader who can not only manage and mentor a growing international team but also actively contribute to the hands-on shaping of daily operational workflows and the development of scalable infrastructure.
• • A core responsibility will be the management and expansion of the Growth Operations team. Currently comprising five full-time international direct reports, the team is projected to grow to over nine members by the end of Q2 2026. This involves the full spectrum of people management, from identifying and hiring top talent to providing ongoing coaching, establishing clear structures, and fostering a supportive and high-performance culture. The manager will be instrumental in nurturing team members, ensuring their professional development and alignment with Haven's patient-centric values.
• • The role requires a deep dive into executing and continuously refining the critical workflows that guide applicants through their journey from initial interest to their first clinical appointment. This involves a proactive approach to identifying friction points within the applicant experience and implementing data-driven, tactical improvements. The goal is to ensure every interaction is compassionate, efficient, and reassuring, setting a positive tone for the patient's engagement with Haven's services.
• • Standardization and meticulous documentation of all operational procedures are paramount. This ensures consistent adherence to best practices, provides a robust foundation for scaling operations as patient volume increases, and upholds the high quality of care that Haven is committed to delivering. This includes developing clear protocols for communication, data management, and patient interaction.
• • The Manager, Growth Operations will act as the primary point of escalation for both clinical and support teams, ensuring seamless daily alignment and operational continuity. A significant aspect of this responsibility involves being fully involved in the patient handoff process, guaranteeing that no applicant is overlooked or experiences a lapse in care during the transition into their treatment plan. This requires strong cross-functional collaboration and a keen eye for detail.
• • Beyond leading daily execution, the role is focused on building and implementing scalable processes and robust quality assurance workflows. This includes regular review of team calls and outreach efforts to maintain high standards and identify areas for improvement. The manager will play a key part in creating the essential infrastructure required to support a rapidly expanding team and patient base, ensuring that Haven's operational capabilities keep pace with its growth trajectory.
• • This position offers a unique opportunity to contribute significantly to a mission-driven healthcare company, directly impacting patient access to care and shaping the operational backbone of a fast-growing startup. The ideal candidate will be a proactive, detail-oriented leader with a passion for operational excellence and a deep commitment to improving the lives of individuals affected by migraine.