Manager - Home Medical Equipment

📋 Description

• • Oversee daily branch operations for a Home Medical Equipment (HME)/Durable Medical Equipment (DME) location, including inventory control, equipment maintenance, and patient delivery logistics.
• • Hire, train, evaluate, and retain staff to ensure all required competencies are achieved and maintained, including ongoing learning and annual competency requirements.
• • Proactively identify and resolve operational issues while developing improved methods to enhance efficiency, productivity, and cost reduction.
• • Collaborate with Avera@Home HME leadership team on annual budget preparation, including revenue and expense projections for the branch.
• • Build and maintain strong relationships with referral sources, physicians, and health systems to support business growth and patient retention.
• • Partner with leadership to ensure consistent implementation of policies, procedures, protocols, and standard work across the branch.
• • Monitor and manage branch KPIs, profit and loss (P&L), and execute strategies to improve financial performance and profitability.
• • Ensure full compliance with Medicare, Medicaid, private insurance, FDA, DOT, JCAHO, HQAA, and all applicable federal, state, and local regulations.
• • Participate in state, regional, and national industry activities while fostering collaborative relationships within the Avera@Home HME network.
• • Demonstrate strong leadership and communication skills in all interactions with staff, patients, referral partners, and leadership.
• • Perform all personnel management functions including interviewing, hiring, assigning work, appraising performance, rewarding and coaching employees, addressing complaints, and resolving workplace issues.
• • Uphold Avera’s mission, vision, core values, and social principles, promoting compassion, hospitality, and stewardship in daily operations.
• • Adhere to Avera’s CARE standards (Communication, Attitude, Responsiveness, and Engagement) with sincerity and enthusiasm.
• • Maintain strict confidentiality of patient and employee information.
• • Work effectively in a team environment, coordinating workflow with other team members to ensure a productive and efficient operational environment.
• • Comply with all safety principles, laws, regulations, and standards including those from CMS, The Joint Commission, DHHS, and OSHA as applicable.
• • Work primarily during daytime hours, with availability required for weekends, evenings, and holidays as needed to support patient care and operational demands.