Job Overview
Location
San Antonio Home Office I
Job Type
Full-time
Category
Software Engineering
Date Posted
May 27, 2026
Full Job Description
đź“‹ Description
- • Manage daily operations of the Life and Health Underwriting department, overseeing underwriters who evaluate individual insurance applicants and deliver risk-appropriate solutions aligned with member needs.
- • Lead, select, develop, and support a team of underwriters, including establishing individual approval authorities ranging from $500K to $5 million based on performance and competency.
- • Drive employee performance through consistent coaching, feedback, and professional development initiatives to achieve sound business outcomes and career progression.
- • Identify, design, and implement process improvements and organizational changes in collaboration with the Policy Team to enhance underwriting efficiency and compliance.
- • Monitor and optimize workload volumes, staffing levels, and training needs to ensure optimal productivity and operational effectiveness.
- • Lead or coordinate complex projects involving major system enhancements and process improvement initiatives across underwriting functions.
- • Address complex and sensitive customer service complaints and inquiries in full compliance with state regulations and National Association of Insurance Commissioners (NAIC) guidelines.
- • Represent the Life and Health Underwriting department on cross-functional action teams and decision-making forums to influence business strategy and policy.
- • Ensure all business activities adhere to risk and compliance policies by identifying, measuring, monitoring, and controlling associated risks.
- • Analyze operational data to identify performance trends, validate metrics, and recommend alternative solutions to improve underwriting outcomes.
- • Partner with key stakeholders including Senior Leaders, Process Owners, and Product Owners to communicate insights, propose improvements, and drive accountability.
- • Maintain extensive knowledge of departmental processes, insurance products, and underwriting workflows to guide team decisions and policy execution.
- • Champion change initiatives by removing operational obstacles and fostering a culture of continuous improvement and accountability.
- • Ensure adherence to regulatory standards and internal controls across all underwriting activities to mitigate compliance exposure.
🎯 Requirements
- • Bachelor’s degree OR 4 years of relevant education and/or experience
- • 6 years of relevant experience with insurance products (selling, underwriting, issuing, servicing, or paying claims)
- • 3 years of direct team lead, supervisory, or management experience
- • 2 years of experience identifying and implementing process improvement opportunities and leading organizational change
- • Extensive knowledge of Life and Health Underwriting function and department processes
- • Ability to analyze data, identify alternative solutions, and validate performance metrics
🏖️ Benefits
- • Comprehensive medical, dental, and vision plans
- • 401(k) and pension plans
- • Paid time off including paid holidays and 16 paid volunteer hours
- • Parental benefits and adoption assistance
- • Wellness programs and career path planning
- • Continuing education support for professional development
Skills & Technologies
About United Services Automobile Association
United Services Automobile Association is a Fortune 500 financial services group headquartered in San Antonio, Texas, founded in 1922 by Army officers to insure each other’s vehicles. Today it provides banking, insurance, investment, and retirement products to current and former members of the U.S. military and their families. The member-owned reciprocal inter-insurance exchange operates under charters in Texas and serves over 13 million members worldwide. The association maintains strict eligibility rules tied to military service and is consistently ranked among the top U.S. insurers and banks for customer satisfaction and financial strength.
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