Manager, Member Success

Collective Technologies, Inc.

Job Overview

Location

United States

Job Type

Full-time

Full Job Description

📋 Description

• As a Manager, Member Success at Collective Technologies, Inc., you will be part of a dynamic team that values flexibility and work-life balance.
• You will have the opportunity to work from home while staying connected to the team, with a hybrid schedule for Bay Area-based employees.
• Our company prioritizes health and wellness, offering a $200 quarterly reimbursement to support your well-being.
• You will be part of a team that values connection, with quarterly virtual events and an annual in-person summit.
• As a Manager, Member Success, you will be responsible for leading a team to achieve success and drive growth.
• You will develop and implement strategies to ensure member satisfaction and retention.
• You will collaborate with cross-functional teams to identify and address member needs.
• You will analyze data and metrics to inform decision-making and drive results.
• You will be responsible for managing and developing a team of member success professionals.
• You will provide coaching, guidance, and support to ensure the success of your team members.
• You will be responsible for communicating effectively with stakeholders, including members, team members, and leadership.
• You will stay up-to-date with industry trends and best practices to ensure the team's success.

🎯 Requirements

• Experience in a member success or customer success role, preferably in a leadership position.
• Strong analytical and problem-solving skills, with the ability to analyze data and metrics.
• Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
• Experience managing and developing a team of professionals.
• Strong leadership and coaching skills, with the ability to provide guidance and support.
• Experience with industry trends and best practices in member success.

🏖️ Benefits

• Remote-friendly environment with flexibility to work from home.
• $200 quarterly reimbursement for health and wellness.
• Fresh lunch provided on in-office days for those in a hybrid schedule.
• $150 monthly reimbursement for transit expenses for those in a hybrid schedule.
• Flexible PTO plus 14 company holidays.
• Comprehensive coverage, including 100% medical, dental, and vision for employees and 75% coverage for dependents.

Skills & Technologies

Remote

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Collective Technologies, Inc.

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About Collective Technologies, Inc.

Cloud-based back-office platform that provides tax, accounting, bookkeeping, payroll and business formation services for self-employed individuals and small businesses in the United States. It combines software automation with human advisors to deliver bookkeeping, quarterly tax filings, annual returns, S-corp election, compliance monitoring and invoicing in one subscription. Accountants, tax preparers and payroll specialists review financials in real time, while dashboards offer insights on cash flow, deductions and tax savings. The company targets freelancers, consultants, creators and single-member LLCs seeking enterprise-grade financial operations without hiring internal staff.

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